Customer Service Representative at ICIMS - Lutron Electronics Company, Inc in Coopersburg, Pennsylvania

Job Description:

Lutron Electronics Company, Inc


Customer Service Representative

US-PA-Coopersburg

Job ID: 2024-3941
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service
Corporate Headquarters

Overview

Lutron is seeking a resourceful customer-oriented professional to join the Commercial Projects & Services Team as a Customer Service Representative at Lutron's Global Headquarters in Coopersburg, PA. As part of the CPS team, you will have the opportunity to assist commercial customers and help with managing commercial project orders from start to finish.

This role offers an excellent opportunity to learn about Lutron’s commercial business and to be the coordinator between project managers, rep agencies, and end user customers. You will have the opportunity to build and strengthen customer relationships and make a long-lasting positive impact on Lutron’s commercial business.

Responsibilities

In this role, you will interact with both external commercial customers (ex: reps, distributors, and end user customers) and internal commercial teams (ex: commercial project managers (PM’s), quotes teams, commercial reps and onsite service techs) to provide support for commercial jobs from quote to delivery to ensure we are meeting our customer's needs by embodying Lutron's first principle, "Take Care of the Customer".

This includes:

• Entering commercial project orders, reviewing order holds, managing order ship dates, processing product returns, and replacement part requests in an urgent and timely manner
• Managing and prioritizing project deadlines
• Communicating priority jobs throughout the organization
• Triaging customer issues appropriately to ensure the best department is involved early in the first interaction
• Utilize strong customer service and decision-making skills to find resolutions to difficult challenges

Qualifications

• Associate's degree (required) or Bachelor's degree (preferred) with minimum 2.8 GPA
• 0 - 3 years customer facing experience
• Must be located within commutable distance of Center Valley, PA to accommodate in-office schedule

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

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