Job Description:
At Miele, we are committed to building the strongest brand in the industry. Our 9 Experience Centers bring the Miele message and core value of "Forever Better" to life. As our chief brand ambassadors, Experience Center Managers are essential to delivering customer service that offers an exceptional shopping experience and drives sales results. The Miele Experience Center Manager is friendly, full of positive energy, has an entrepreneurial spirit and is driven to provide the highest levels of customer service.
Key Responsibilities
Sales Generation and Client Management
- Achieve financial objectives for the Center, including meeting or exceeding sales goals and ensuring the Center expense budgets are met.
- Analyze Center performance and create and implement action plans to respond to changing business needs and conditions.
- Set sales goals for the Center associates and monitor their performance against these goals.
- Manage existing and future clients/accounts to develop leads, initiate relationships and ensure repeat business and referrals.
- Maintain and enhance staff performance through continuous training and coaching.
- Communicate, implement and manage store marketing, merchandising and sales programs.
- Ensure that the Center utilizes excellent CRM practices and achieves the highest quality of customer profile capture with every transaction.
- Enter sales quotes and orders within company computer systems.
- Proactively develop a high level of product knowledge and expertise on Miele appliances and floorcare by attending training sessions, reading catalogs and manuals, and through self-guided training.
- Demonstrate enthusiasm for the brand and able to effectively communicate company and product features and benefits to Center team and clients.
- Responsible for operational and administrative duties of the Experience Center including, processing sales, stock management and replenishment, conducting physical inventory, maintaining demonstration and live appliances in pristine condition, and maintaining good housekeeping standards throughout the selling areas and demonstration kitchen.
- Ensure that Center is maintained in accordance with all company standards.
- Must be proficient in demonstrating product features and benefits on both live and demo appliances.
- Ability to speak comfortably in front of groups to present trainings and classes.
- Coordinate event logistics, staffing, timeline, schedules, and budgets. Negotiates events pricing and contracts. Budgets the event to realize profitability targets.
- Participate in all tasks related to event preparation and execution, including, food handling, event set up, cleaning, loading and unloading dishwashers, setting and clearing tables, handling laundry, and acting as serving staff.
- Experience Center Managers provide appliance and cooking technique training and education to clients through demonstrations in the Center, at client's homes, or at dealer locations.
Requirements
- Previous sales experience in retail, design, or luxury retail preferred
- Strong initiative and ability to work without constant direction
- Goal oriented. Ability to stay focused on creating winning results
- Strong multi-tasking skills and ability to work in a fast-paced retail environment
- Strong understanding of customer service needs and priorities and willingness to "go above and beyond" in meeting client expectations.
- Friendly, enthusiastic and outgoing manner in interacting with clients and coworkers.
- Ability to communicate effectively and clearly with clients and coworkers in person, via phone and email.
- Comfortable working within the demonstration kitchen and being hands-on with food preparation and kitchen duties.
- Strong initiative and time management skills. Ability to work without constant direction.
- Ability to prioritize multiple tasks and work in a fast-paced retail environment.
- PC proficiency, Outlook, MS Word and Excel and ability to learn new computer applications.
- Professional image in personal appearance, manner, and demeanor.
- Ability to work non-traditional hours, including days, nights, weekends and holidays.
- Flexibility to perform different tasks based on day-to-day business needs.
- Able to stand for long periods of time, bend, kneel and use a step stool or ladder to reach overhead objects.
- Able to lift 25 lbs.
- A high school diploma is required.
Why you might like working here:
- You love autonomy and the accountability for results
- You like working for a family run company, market leader in the premium domestic appliance.
- You like working for a company that believes in the aspiration to do it forever better and to be forever better
- A competitive compensation package
- 100% covered Life and long-term disability insurance
- Wellness discounts on medical premiums
- 401k with company match
- Generous Employee Purchase program
- Wellness and volunteer Programs
- Engaging Employee Activities
ABOUT MIELE
What does it take for a family run company to become world market leader in the premium domestic appliance and commercial machine segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products.
Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are at entry levels or managers.
Miele asks a lot of its employees. They are expected to develop and manufacture worldwide market premium products that are "Immer Besser". In return, they receive the most valuable thing Miele can give them: that they themselves become "Immer Besser" - in all of their professional and personal abilities.
"Immer Besser" is therefore an entrepreneurial success principle from which customers and employees benefit in equal measure. We call this principle "MAKE IT BETTER. BE BETTER".
Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V
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