Security Operations Manager (Remote) at Pinkerton Consulting & Investigations, Inc. in Washington, Washington DC

Job Description:

The Security Operations Manager, assigned to Pinkerton's enterprise clients, will be responsible for the development, implementation, and maintenance of account relationships, compliance standards, program metrics, and associated projects across the East region. The Manager conducts site visits, interacts with embedded Pinkerton personnel, and discusses potential risks and incidents with client stakeholders to determine appropriate mitigation solutions. This role defines key strategies to enhance the overall effectiveness of the program and strengthen client relationships. This position can be based anywhere (remote) within the Washington, D.C. area.

Essential Functions:

1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
2. Proactively assist in the management of the individual client relationships at each site.
3. Participate in Quarterly Business Reviews (QBRs) with account leadership and client stakeholders.
4. Develop, implement, and maintain internal account management tools and complete related tasks/functions in a timely manner.
5. Conduct virtual and in-person visits to client sites and prepare post-site visit reports.
6. Identify non-compliance issues and implement corrective action to ensure service delivery standards are meet and/or exceeded.
7. Analyze site and client specific KPIs and SLAs to determine areas of improvement.
8. Recommend continuous improvement initiatives to strengthen overall client relationships and enhance program effectiveness.
9. Partner with Global Security Advisor (GSA) to identify training sources for specified region where specialized or additional training may be required regarding licensing or client requirements.
10. Partner with the GSA and Pinkerton's Learning and Development team to develop training resources.
11. Share applicable KPIs with site personnel and develop post orders, as needed.
12. Assist in month-end reporting and other internal or external requirements.
13. All other duties, as assigned.

Bachelor's degree preferred with three to five years of security and account management experience. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:

• Sound judgment and decision-making ability.
• Able to manage multiple tasks/projects with competing deadlines and priorities.
• Able to carry out responsibilities with little or no supervision.
• Effective written and verbal skills at all levels within the organization.
• Able to adapt as the external environment and the organization evolves.
• Client orientated and results focused.
• Serve as an effective team leader.
• Computer skills; Microsoft Office.

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Regular travel across assigned region to conduct regular on-site visits.

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.