We are currently seeking an Open Enrollment HR Support Specialist to join our team in a hybrid role supporting internal employees for a growing Charlotte employer. This position will primarily focus on providing comprehensive Open Enrollment (OE) benefits support to ensure a smooth experience for employees during this critical period. Candidates must have prior experience with Open Enrollment, employee benefits, and be adept at handling benefit-related inquiries and processes. Proficiency in Excel is required for this role.
Key Responsibilities:
Benefits and Open Enrollment Support:
Serve as the primary point of contact for employee benefits inquiries related to Open Enrollment (OE).
Assist employees with enrolling in benefits, explaining plan options, eligibility, and the enrollment process.
Address inquiries and troubleshoot issues related to OE, including benefits files, coverage, and status changes.
Provide detailed information on health, dental, vision, life insurance, disability plans, and other benefit offerings.
Perform data entry related to OE changes, adding dependents, beneficiaries, and manually updating benefit coverage when necessary.
Collaborate with external vendors to ensure accurate and timely transfer of data for OE plan administration.
Assist employees with COBRA, disability claims, terminations, changes, and other benefit processes.
Customer Service and Support:
Respond to OE-related calls and emails in a prompt, courteous, and accurate manner.
Provide high-level customer service to employees, ensuring all inquiries are resolved in accordance with established performance standards.
Utilize downtime to conduct research, document updates, and ensure employee data integrity.
Escalate complex benefit issues as needed to management or external vendors for resolution.
HR Operations:
Maintain and update employee benefits files, ensuring accurate records are kept in accordance with legal and company requirements.
Conduct regular audits of OE-related data to ensure accuracy and compliance.
Assist with the preparation of monthly benefit billings and vouchers for payment of administrative fees for group benefit plans.
Ensure compliance with federal, state, and local laws related to benefits administration and employment records.
Collaboration and Team Support:
Work closely with other HR Shared Services team members to provide assistance and guidance on OE-related cases.
Support special projects related to OE and benefits administration, as assigned by management.
Excel and Data Management:
Utilize Excel for tracking benefits data, conducting audits, and reporting on OE enrollment metrics.
Ensure data integrity in HRIS systems (e.g., PeopleSoft), perform necessary updates, and generate reports as needed.
Requirements:
Experience: Minimum of 2 years of experience in benefits administration, with a focus on Open Enrollment processes and employee support.
Technical Skills: Proficiency in Excel for data tracking and reporting. Experience with HRIS systems (e.g., PeopleSoft) is preferred.
Communication Skills: Excellent verbal and written communication skills for explaining benefit options and handling inquiries professionally.
Detail-Oriented: Strong attention to detail, particularly in maintaining and updating benefits records and documentation.
Problem-Solving: Ability to troubleshoot and resolve OE-related issues promptly, escalating when necessary.
Preferred Qualifications:
Familiarity with benefits-related legislation such as HIPAA, COBRA, FMLA, and other compliance requirements.
Experience working in a high-volume call center or benefits support environment.
Strong organizational and time management skills, capable of handling multiple tasks efficiently.
Join our team and play a critical role in ensuring a successful Open Enrollment period for our employees