Business Advisor, CRM and Salesforce Excellence   at Elanco in greenfield, Indiana

Job Description:

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role: Business Advisor, CRM and Salesforce Excellence   

As the Business Advisor, CRM and Salesforce Excellence, you will play a pivotal role in shaping and enhancing the CRM system, ensuring alignment with Sales Force Effectiveness (SFE) KPIs and business goals. In this role, you’ll be responsible for driving the strategic direction of the CRM system, managing data standards, providing critical insights to optimize the commercial business, and offering solutions for system alignment across CRM functions. You will collaborate closely with global and local teams to improve system functionalities, integration, marketing, analytics, and overall adoption.   

Your Responsibilities:   

• Lead the CRM ‘power user’ community and collaborate with Commercial Operations to ensure consistent reporting, analysis, and system alignment with SFE KPIs, while driving solutions for system needs and integrations across US Pet Health.   

• Represent US Pet Health in the Global Community, collaborating with Marketing, Analytics, and IT to enhance CRM and SFE functionalities, and provide guidance on system governance and alignment.   

• Develop and implement strategies to increase CRM adoption and effectiveness, including communication plans, user training roadmaps, and troubleshooting support for CRM business needs.   

• Oversee SFE report accuracy, data preparation, and customer targeting to optimize sales execution and field performance, while leveraging CRM insights for sales force automation.   

• Collaborate with global CRM/SFE/IT teams to drive decisions on new functionalities, system governance, and CRM roadmap planning to meet US Pet Health business goals.   

• Manage US Pet Health’s data standards, system governance, and lead improvements in field force automation.   

What You Need to Succeed (minimum qualifications):   

• Education: Bachelor’s Degree in Business, Marketing, IT, or a related field.   

• Experience: 10+ years of proven experience working with integrated CRM systems (e.g., Salesforce.com and/or Veeva CRM). 5+ years of SFO data preparation or SFE system support in Pharmaceutical or Animal Health industries. 5+ years of experience supporting commercial sales or marketing functions.   

• Top 2 skills: Expertise in CRM and Data Reporting Systems: Respected system expert with in-depth CRM knowledge and competency in data reporting systems (e.g., Tableau), with proficiency in MS Office applications (Excel, Word, PowerPoint). Analytical and Collaborative Leadership: Analytical, systematic thinker with the ability to simplify complex issues, drive business needs across matrix organizations without direct authority, and manage multiple projects simultaneously while collaborating effectively with diverse groups across various levels.  

What Will Give You a Competitive Edge (preferred qualifications):   

• Experience with CRM system integration, troubleshooting, and user training development.   

• Familiarity with global CRM governance, roadmap planning, and cross-functional collaboration with IT, SFE, and commercial teams.   

• Strong communication and presentation skills for cross-functional collaboration, including Marketing and Analytics.   

• Proficiency in data analysis for cycle plans, field targets, and customer segmentation.   

• Prior experience in supporting or managing commercial operations or sales teams.   

Additional Information:   

• Travel: Up to 15% annually.   

• Location: Global Elanco Headquarters - Greenfield, IN - Hybrid Work Environment.   

Don’t meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco, we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for this role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!   

Elanco Benefits and Perks: We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:   

• Multiple relocation packages   

• Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO)   

• 8-week parental leave   

• 9 Employee Resource Groups   

• Annual bonus offering   

• Flexible work arrangements   

• Up to 6% 401K matching 

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status