We are seeking an onsite Customer Reliability Engineer in the Pasadena, TX area that will work on-site at a customer facility(s), participating in activities with the customer to comply with the partnership agreement. Aids salesman and/or regional engineer with troubleshooting by investigating problems related to product performance and application specific criteria. Travel as required performing duties and working directly with customers.
Duties & Responsibilities • Reviews customer applications and makes specific recommendations • Troubleshoots specific customer applications and analyzes, evaluates, and rectifies
seal operation problems and failures. • Improves MTBR and reduces material costs • Reduces inventory by establishing standards for reduction, minimizing variances
found in the physical inventory and optimizing inventory levels. • Communicates orally and in writing with customers, company personnel, and vendors
providing counseling, recommendations, and technical assistance. Utilizes John Crane
new technology to offer additional services and aftermarket recommendations. • May include making both technical and commercial presentations to customers or
management. • Assists and directs development of customer seal standardization programs • Develops inventory management programs that are to be implemented by customers • Solves problems on existing installations pro-actively • Negotiates with customers and sales personnel regarding material changes or
modifications of customer equipment, seal, or auxiliary equipment • Customer facing, technical professional providing counsel to engineering.
professionals on John Crane services and products which will increase the reliability of
the customers facilities. • Customer facing, technical professional providing counsel to engineering
professionals on John Crane services and products which will increase the reliability of
the customers facilities.
The Individual • Requires a Bachelor of Science in Engineering (preferably Mech Engineering). • Mechanical engineering, trouble shooting • Knowledge of labor reporting, work order variances, QAD, MFG-PRO, SAP, or
equivalent • Ability to work flexible hours including weekends as needed to meet business
demands • Capable of handling multiple priorities simultaneously in a high-stress environment • Effective written and verbal business communication • Excellent training, leadership, facilitation, influencing, negotiating, and interpersonal
skills. • Experience working in a diverse environment is preferred
Salary & Benefits
The salary range for this role is $75,000-$90,000 per year based on level of experience. A discretionary onsite bonus is also available once the employee is placed at the customer worksite.
About John Crane
John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products, including mechanical seals and systems, couplings, filtration systems and digital diagnostics technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Global reported revenue for fiscal year 2021 was in excess of $1 billion USD. John Crane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.