Data Center Hardware Field Technician needed to support large server environments
(NOTE-This is not a Data Engineer role)
Experience with Install, Troubleshooting, Decommissioning of Server Hardware required.
Location: Sparks, NV area. This is onsite work
Duration: 12 months+ contract
Description:
As an Data Center Field Engineer/Account Support Field Engineer, you will be responsible for resolving hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures in support of customer's data centers.
Responsibilities:
Analyzes, troubleshoots, and resolves issues within IT infrastructure including Enterprise systems, servers, storage, and networking.
Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting
Able to perform high volume/low impact tasks in an efficient and knowledgeable manner.
Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation.
Able to proficiently perform data center support tasks with little guidance.
Demonstrate hands-on practical knowledge of systems and policies.
Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities
Requirements:
Must have a basic understanding of Storage theory, Server layout and Network concepts.
Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.
Requires good understanding of the general/technical aspects of the job.
Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand.
Must possess professional written and verbal communication skills
Must be organized and able to document daily activities
Must maintain successful communication and working relationship with management & peers of all levels.
Teamwork and interpersonal skills
Must be willing to work outside of standard business hours and weekends.
Must be willing to travel for out of state projects.