Microsoft Dynamics Business Central (BC) and Customer Engagement (CE) Specialist
Position Summary:
DALY Computers is a system integrator focused on providing IT technologies and related solutions to state, local governments and educational institutions. Our mission for the past 37 years is to use innovative technologies and services to help our clients succeed in their mission goals.
We are seeking an individual with deep working experience and understanding of Dynamics 365 Business Central and Customer Engagement (BC/CE). Your knowledge of the application along with your finance and business background will allow us to continue to grow, scale and bring great value to our customer base.
All candidates must pass a comprehensive criminal background check, drug test, and other appropriate requirements.
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Duties and Responsibilities:
Provide leadership, directions, and hands on support on Daly's Dynamics BC/CE;
Assess, analyze and document BC/CE related business processes and requirements;
Create and develop design specifications including gap/fit analysis documentation;
Configure Dynamics BC/CE environment to meet requirements;
Help design, test, and implement customizations where needed;
Provide training and end-user support;
Perform ongoing support services as needed via on-site or virtual visits:
Utilize ERP implementation standards and tools/documents;
Specify requirements for custom code, integrations, and reports;
Generate user and technical documentation;
Work with the management team to develop processes and workflow requirements.
Knowledge and Skills:
Dynamics 365 BC and CE implementations experience and participation in at least 2-3 complete lifecycle (beginning-to-end) or 3+ years of another large-scale ERP and CRM implementation required.
Possess Bachelor's degree or equivalent experience.
Experience working with third-party integrators who assist with the in-house implementation.
A working business knowledge in Accounting and Financial processes
Experience in distribution or manufacturing environments while creatively solving business/application issues.
Experience with modeling business process and translating requirements into a business application.
The ability to self-sufficiently analyze our environment to generate and implement process improvements.
At Least 5 years of experience with Microsoft technologies such as MS SQL, PowerBI, and MS SharePoint.
Excellent organizational skills, attention to quality, self-motivation, and a desire to succeed.
Possess a professional presence suitable for direct client interaction by telephone or in-person.
Preferred Qualifications:
Certification in Dynamics Finance and CRM
Project Management and/or experience with best-practice implementation methodologies a plus.