We are a value-based, precision medicine company specializing in solutions for providers, patients, life science and EMS companies. With the emergence of value-based care, Integra Connect's mission is to help specialty care providers succeed both clinically and financially. We accomplish this through a comprehensive offering of technology and services, unified by our cloud-based platform, combined with unmatched industry expertise. We are looking for like-minded individuals committed to making a difference in healthcare. Come join our growing team!
Job Description:
The IT Help Desk Technician II provides daily support to computer users throughout the organization. Primary responsibility is resolving more complex end user problems, which are unable to be resolved by Tier I. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solution.
Responsibilities:
Be an escalation point for issues that are unable to be resolved by Tier I.
Provide technical support for end users (employees, contractors, and sometimes customers) as it relates to corporate IT solutions and equipment.Provide technical support primarily over the phone, remote access, or email.
Help Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install, upgrade, repair, and monitor software and hardware.
Manage all user endpoints and asset inventory.
Manage software license assignments related to end-user computing.
Responsible for maintaining end-user operating systems, business applications, endpoint security tools, various AD maintenance tasks, email, and licensing.
Solicit approvals for access requests.
Image new computers to company standard installation.
Procurement of hardware and software for end users.
Support company mobile phones and smartphones.
Run diagnostic programs to resolve problems.
Walk customers through problem-solving process.
Triage issues and solve or escalate them as needed to other team members.
Follow up with customers to ensure issues have been resolved.
Qualifications:
Good rapport with team members and with other department's staff.
Team player with the ultimate goal of a satisfied user.
Time Management as well as Project Management skills.
BS/BA in IT, CS, or a similar field.
A+, VCP, MCSE.
Problem-solving skills with a strong drive to learn.
Strong intellectual curiosity and motivation to advance in the profession.
Security-minded and process-oriented approach.
Good communication skills.
Customer-oriented and good-natured.
2+ years of intermediate experience in Windows Domain and Active Directory administration.
2+ years intermediate-level experience in Virtualization (Servers and VDI).
2+ years intermediate-level experience in Network LAN/WAN administration (routers, switches, access points).
Experience in Citrix Xenapp and Xendesktop.
Experience in Network Security (Firewalls, VPNs, Data Encryption, Endpoint Protection, Vulnerability Management, Access Control).
2+ years of end-user support experience.
Experience with VOIP phone systems.
Excellent oral and written communication.
Ability to prioritize tasks and work in a fast-paced environment.
Benefits:
Integra Connect, LLC provides a comprehensive benefits plan.
Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
Paid Time Off
401k with employer match
Paid Holidays and Floating Holiday
Equal Opportunity Employer
Please note that the deadline for submitting applications is October 24th, 2024. All applications must be received by this date to be considered.
Important Notice:
At Integra Connect, we are committed to providing a safe and secure environment for our job applicants. Unfortunately, scammers may attempt to impersonate our company to deceive individuals seeking employment. We take this matter seriously and want to ensure your job search with us is free from any fraudulent activity.
Integra Connect has become aware of recent, fraudulent recruitment activity being conducted by individuals or groups who claim to be third party recruiters and/or points of contact for our Company. Examples include sending candidates a request for personal information, conducting online interviews or meetings, making offers of employment, demanding money for employment related services and activities, or asking the applicant to purchase a laptop or other work-related equipment for the job. The aim of the fraud is to obtain personally identifying information (e.g., identity theft) and/or money. The Company's name, as well as the names of employees, are used to try to convey authenticity.
Here are some tips to help you identify and avoid job scams:
1. Always Check the Source:
Ensure that the job listing is on our official website or a reputable job board. Our official domain is https://www.integraconnect.com/resources/careers/. Be cautious of unsolicited emails, text messages, or social media messages offering job opportunities.
2. Be Wary of Requests for Personal Information:
We will never request sensitive personal information like your Social Security number, bank details, or payment for onboarding/equipment. If you encounter such requests, it's likely a scam.
3. Verify Contact Information:
Check that the contact information provided in the job posting, including email addresses and phone numbers, aligns with our official contact information. Scammers often use generic or non-company email addresses.
What is the sender's email address? Is it consistent with other job postings from this company? Email addresses that are slightly different from any business's primary contact information (Jane.Doe@IntegraConnect.org vs John.Doe@Integra Connect.com) are a common warning sign.
If you are contacted through LinkedIn, be sure to review the entire profile to verify their credentials.
If you suspect that a job offer is fraudulent, we recommend that you do not respond to it.
If you believe you are the victim of any fraudulent activity, you can report it to the appropriate authorities at https://www.myfloridalegal.com/consumer-protection/how-to-protect-yourself-job-listing-and-job-search-firms (Florida Department of State) and/or https://consumer.ftc.gov/articles/job-scams#report (U.S. Federal Trade Commission).
Integra Connect is not responsible for any fraudulent offers and advises prospective candidates to follow the guidance provided above.
Thank you for your interest in a career with Integra Connect. We look forward to connecting with genuine, talented individuals like you.