Job Description:
- Managing staff: Hiring and onboarding new employees, answering questions, and providing guidance and feedback
- Personal Lines Insurance experience is mandatory
- Monitoring performance: Measuring KPIs like call waiting, call abandonment, and inbound calls
- Training: Implementing training programs and continuously training agents
- Resolving issues: Anticipating escalations and taking over calls when needed
- Optimizing procedures: Devising ways to improve processes and keep staff motivated
Note - VBeyond is fully committed to Diversity and Equal Employment Opportunity.