The Director of Information Technology is responsible for all delivery and support aspects of the backend IT infrastructure system. The person is a technical escalation point for all server and network-related issues. The successful candidate will have broad and deep IT technology experience coupled with strong organizational, interpersonal, and communication skills.
Responsibilities:
Plan, prioritize, and schedules help desk activities to ensure maximum issue resolutions in minimum time.
Ensure day-to-day operations of technology infrastructure, including networks, servers, databases, etc.
Manage and ensure the effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software and network hardware and equipment, including routers, switches, hubs, UPSs, (responsible for on-site and off-site data centers).
Installs, implements, configures and monitors equipment and software/firmware for all components of the company LAN, WAN, storage, and servers.
Manage and ensure the effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems with hands-on experience with configuring switches, routers, and firewalls.
Test network performance and provide network performance statistics and reports; develop strategies for maintaining the network infrastructure.
Ensure there is adequate emergency coverage for information technology issues, as required,
Mentor and train staff to foster an operational excellence culture within the team.
Perform other duties as assigned.
Qualifications:
Bachelor's degree in a technology or business discipline, or equivalent combination of education, training and professional experience that provides the individual with the required knowledge, skills, and abilities.
7+ years previous successful work experience
In-depth hands-on experience in Enterprise solutions including AWS, Azure, Microsoft Entra, Microsoft Intune, Microsoft Dynamics, GCP hosted server environments, and Office 365 administration.
In-depth knowledge of IT infrastructure technology including servers, desktops, storage, networks, operating systems, platforms, and configurations in particular, Active Directory, Office 365, Windows 7 -11 Enterprise, System Center systems, Disaster Recovery, SAN, ISCSI.
Expert level understanding of Microsoft operating systems, SAN storage, database, ISA hardware, HA/BC/DR concepts/techniques.
Demonstrate the ability to establish good working relationships with other departments, including vendors, colleagues, and subordinates.
Demonstrates the appropriate technical knowledge necessary to make sound decisions on development issues with minimal supervision.
Demonstrate the ability to analyze data and information and assess and resolve complex problems/issues as required.
Must be able to comprehend and follow all applicable SOPs.
Demonstrate knowledge and experience with electronic Quality Management Systems such as MasterControl and Trackwise.
Demonstrate ability to acquire the appropriate knowledge from resources on the current federal, local, and international regulations regarding the production, testing, and release of drug substances and products.
Good understanding of cGMPs, industry, and regulatory standards and guidelines.
Demonstrate familiarity with Microsoft programs like Word, Excel, PowerPoint, Project, Teams, Outlook, etc.
Demonstrate the ability to portray the appropriate level of integrity and professionalism.
Demonstrate the ability to communicate effectively with management, staff, regulators, and client representatives in written and verbal formats.
Demonstrate the ability to complete tasks accurately and according to established and shifting timelines.
Demonstrate the ability to make quality scheduling, resource allocation, and priorities decisions.
Energetic, execution-focused, self-motivated, and organized individual who is accustomed to working in a deadline-focused, high-pressure entrepreneurial environment.
Results-oriented and efficient.
Creative and open-minded who fosters an environment in which sharing of ideas is encouraged.
Demonstrate the ability to work closely with a diverse customer and employee base (internally and externally).
Demonstrate the ability to work well in a cross-functional team environment.
Must communicate fluently in English and have legible handwriting.