We're seeking a dynamic Level 1 IT Support Specialist to deliver top-notch technical support and build strong client relationships. You'll be on the front lines of IT troubleshooting, ensuring swift problem resolution and excellent client service.
**Key Responsibilities:**
- **Partner Centricity:** Act as a trusted tech advisor, focusing on client success and satisfaction.
- **Urgency:** Quickly address and resolve IT issues, adhering to a fast-paced response model.
- **Continuous Learning:** Stay updated with the latest tech trends and continually enhance your skills.
- **Transparency & Accountability:** Communicate openly and take responsibility for your actions and outcomes.
- **Teamwork:** Collaborate effectively to achieve team goals and support each other.
**What We're Looking For:**
- **Tech Skills:** Expertise in network, server, and workstation troubleshooting; familiarity with firewalls, VPNs, and TCP/IP.
- **Certifications:** CompTIA/Microsoft certifications preferred or equivalent experience.
- **Admin Experience:** Proficient with Windows Active Directory, Azure Active Directory, and Exchange Online.
- **Hardware/Software:** Skilled in hardware repairs, software troubleshooting, and malware management.
- **Problem Solver:** Strong analytical skills with a passion for resolving tech issues.
- **Patient & Empathetic:** Ability to handle user frustrations gracefully and stay calm under pressure.
- **Lifelong Learner:** Eager to continually learn and grow in the tech field.