Insight Global is looking to hire a Senior Applications Analyst in the Louisville, OH area! Below is more information of what we are looking for in candidates and what the responsibilities of the role are:
Desired Skills and Experience:
Experience with application management, administration with the following: Hiland OnBase, DocuSign, Smartsheet, Power Apps (PowerBI; Fabric), Microsoft Teams and other low code platforms
Experience gathering business requirements from internal and external stakeholders, recommending technical solutions, and overseeing the process to resolution.
Configuration experience
Plusses:
Previous background working in local government
Bachelor's degree in IT
Day to Day:
In this role, the individual meets with users to understand their needs, evaluates possible solutions, and analyzes the impact of changes and modifications to the organizations applications. They manage the support ticket backlog, prioritizing effectively to meet client service levels. Additionally, they track project status and update related documentation, supporting the continuous creation and updating of support materials. By identifying trends in issues, they proactively suggest options to prevent future occurrences. They analyze and prioritize requirements to ensure alignment with business objectives and recommend solutions to improve business process efficiency. The role involves providing ongoing support to both internal business users and external customers, maintaining relationships with IT, business, and external resources. They test program changes for impact in the development environment and maintain system software through upgrades and enhancements. Furthermore, they manage or administer application configurations and troubleshoot or resolve application issues, often collaborating with IT resources and customers in the resolution process.
***Compensation: up to $43/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.