Experience Strategy Lead at Slalom, LLC in Miami, Florida

Job Description:

Who You'll Work With



Our Business Advisory Services teams help organizations of all kinds redefine what's possible, give shape to the future-and get there. We focus on high-impact projects, meeting our clients where they are to uncover business needs and deliver results. Our teams go beyond the expected to help clients move confidently through ambiguity and risk and drive more transformative outcomes.


As a Strategist within the Experience team, you will help shape the strategy behind digital innovation projects, bringing a lens that infuses a mix ofcustomer strategy,business strategy, andexperience design. You are responsible for supporting the creation of a shared vision, set of objectives, and drafting a plan that achieves the desired outcomes of the product, design, marketing, and business teams. You are involved through all aspects of the experience ecosystem and are responsible for laying out the building blocks that help evolve a client's CX maturity.



What You'll Do

• Provide subject matter expertise and delivery excellence on experience-led projects


• Manage people with a servant-leader mindset to support their professional development


• Partner with clients to determine experience metrics that align to business objectives


• Facilitate workshops and working sessions with clients' cross-functional teams (marketing, sales, product, and services) to create alignment and buy-in


• Conduct maturity model assessments to identify which capabilities will be required to achieve strategic objectives and build a delivery roadmap


• Define qualitative and quantitative research plans to develop personas, customer journeys, and service design blueprints


• Lead customer research to map unmet customer needs with key business outcomes


• Collaborate with Slalom cross-functional teams and capabilities (analytics, experience design, technology, program leadership, account leadership) to execute strategies that achieve and exceed business goals


• Support pipeline management and grow opportunities by playing a key role in sales solutioning, resource scoping, and delivery planning

What You'll Bring

• 6-10 years of consulting or digital agency experience in a client-facing role


• Complex project leadership with multiple workstreams, roadmaps, and financials


• People management and career development experience


• Qualitative research interviewing stakeholders and customers


• Workshop facilitation to drive consensus and navigate conflicting stakeholder priorities


• Business case development and presentation to executive audiences


• Demonstrated professional growth and the proven ability to work cross-functionally


• Outstanding verbal and written communication skills to audiences of all levels, including the ability to organize and simplify concepts and maintain a strong executive presence


• Proficiency with experience design, process design, and prototyping software/tools such as Sketch, Lucid Chart or Visio, InVision, MURAL or Miro, etc.

About Us



Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com.



Compensation and Benefits



Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that includemeaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.


Slalom is committed to fair and equitable compensation practices. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.



EEO and Accommodations



Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process. Apply Now