Senior Manager, Owner Support Services at American Tower Corporation in Woburn, Massachusetts

Job Description:

The Team

We are seeking a Senior Manager, Owner Support Services to join American Tower’s U.S. Tower division’s Property Management organization. This organization maximizes and protects the value of the real estate portfolio, owns and streamlines relations with property owners, and ensures all properties operate smoothly. As the Senior Manager, you will oversee the receipt and triage of inbound property inquiries, provide basic support and issue resolution, and manage shared administrative support services for property-management teams. You will provide direction to a team managing all incoming inquiries, act as an escalation point for complex issues, and ensure exemplary customer relationship management.