Job Description:

You have a life. We like that about you.

At OCLC, we believe you'll do the best work of your life when you're living the best life possible.

We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one.

Technology with a Purpose. OCLC supports thousands of libraries in making information more accessible and more useful to people around the world.  OCLC provides shared technology services, original research and community programs that help libraries meet the ever-evolving needs of their users, institutions, and communities. With office locations around the globe, OCLC employees are dedicated to offering premier services and software to help libraries.

The Job Details are as follows:

Are you data-driven and passionate for analytics and customer success? This exciting role offers the opportunity to directly impact the growth of cloudLibrary's top 100 customers. You'll leverage your skills to create insightful reports, support sales initiatives, and ensure seamless operations. Join our dynamic team and make a meaningful contribution to the library industry!

cloudLibrary offers a variety of popular digital content in one intuitive app, a seamless option to leverage the collections from cloudLink partner libraries instead of purchasing, and a simple content purchasing platform.

Responsibilities

Analytics Support

• Support cloudLibrary Sales employees in creating customized, real-time usage, spending and industry trend data reports to inform library customer spending allocations and purchasing decisions for digital content.




• Provide these updates to top 100 customers on a monthly and/or quarterly basis, in graphically pleasing PowerPoint presentations.

Contract Management and Renewals

• Assist Account Managers in preparing, writing, and presenting usage data presentations to customers.




• Support team members with reporting, RFPs and other back-office functions.

Order/Invoice/Crediting Support

• Provide back up support for back-office order flow and crediting.

Cross-Departmental Liaison

• Act as a liaison between the sales team and other departments to facilitate smooth communication and follow-up.




• Coordinate with other departments, divisions, or external organizations to support sales initiatives.

Meeting Coordination and Reporting

• Prepare for and participate in meetings assisting in documenting and distributing monthly reports.




• Ensure meeting outcomes are clearly communicated and followed up on.
   

Requirements

• Two to three years of experience in a sales operations or sales support role.




• Facility with MSOffice applications, particularly PowerPoint and Excel.




• Experience with CRM software (e.g., Salesforce) and other sales management tools.




• Experience in contract management, including drafting, reviewing, and managing renewals.




• Experience in report generation and data analysis, particularly in tracking sales metrics and KPIs.




• Strong organizational and planning skills with the ability to manage multiple tasks simultaneously. Able to plan and prioritize work effectively to meet deadlines.




• Excellent follow-up skills to ensure tasks are completed efficiently and effectively.




• Strong attention to detail and the ability to ensure all tasks are completed to a high standard.




• Demonstrates a proactive approach to learning and development, staying updated with industry trends and best practices.

Working Conditions: Normal office environment.

ADA/EAA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

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