Branch Service Manager II at Gregory Poole Equipment Company in Washington, North Carolina

Job Description:

Branch Service Manager II

53 Springs Rd, Washington, NC 27889, USA Req #1402

Monday, September 30, 2024

PRIMARY FUNCTION:

Planning and managing the branch operations to ensure efficient and profitable parts, service and product support sales. Provide effective customer relation activities designed to enhance continuing services use by customers. Support overall construction sales throughout the company.

ESSENTIAL DUTIES:

I. Site Administration - 50% time activity

• Provides daily supervision and guidance for service and parts branch associates and manages general office business activities as needed.
• Establish and monitor parts and service goals and results including location conditions, job and performance standards, time utilization and performance of associates, etc.
• Ensures timely and appropriate scheduling/dispatching of field service technicians.

• Ensures proper work order maintenance by monitoring daily time entry and workorder processing. Meets company's mandated "10 days from last labor activity" in closings of workorders.

• Evaluates overall quality of site parts and service activities and implement actions to provide the best customer service while ensuring necessary profitability.
• Monitors all company property to ensure proper maintenance (i.e. vehicles, building, tooling, etc.)
• Ensures all required reports and operational bookkeeping is submitted in a timely manner.
• Ensures cash sale collection procedures are followed.

II. Business development and management activities - 30 % time activity

• Provides managerial integration with the Sales Manager and Product Support Manager to continuously improve operational sales and profits.

• Participates as a member of the divisional management staff in planning and assessing new parts and service approaches and objectives to ensure future profits and customer service.

• Develops and administers annual parts and service budgets and monitors expenditures to ensure the most cost effective and efficient utilization of resources. (associates, fiscal, and capitol)

• Conducts periodic customer site visits to promote construction service and parts activities.

• Assist in developing parts and service merchandising programs by submitting ideas from customer site visits and discussions.

III. Group Leadership - 20 % time activity

• Provides daily and long-term leadership for the direct report associates to include but not be limited to the following activities:

• Recruiting/Hiring
• Coaching/Supporting
• Conducting Performance Reviews
• Training and Developing
• Counseling and Disciplining
• Dismissing

MINIMUM REQUIREMENTS:

Education :

A four-year college graduate in business or related field with at least four years of service industry experience and two years managerial experience or an associate's degree with six years of service industry experience with two years of managerial experience. Or an equivalent combination of education and experience may be considered.

Work Experience :

See above

Physical :

Must be able to lift, bend, stoop, and drive routinely and regularly.

Other :

Should have PC experience and be familiar with Windows Office, especially Excel and Word and MS Outlook.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Other details

• Pay Type Salary
• Required Education Bachelor's Degree

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initStaticMap(true); PRIMARY FUNCTION:\n \nPlanning and managing the branch operations to ensure efficient and profitable parts, service and product support sales. Provide effective customer relation activities designed to enhance continuing services use by customers. Support overall construction sales throughout the company.\n \n \nESSENTIAL DUTIES:\n \nI. Site Administration - 50% time activity\n \n\nProvides daily supervision and guidance for service and parts branch associates and manages general office business activities as needed.\nEstablish and monitor parts and service goals and results including location conditions, job and performance standards, time utilization and performance of associates, etc.\nEnsures timely and appropriate scheduling/dispatching of field service technicians.\n\n\nEnsures proper work order maintenance by monitoring daily time entry and workorder processing. Meets company's mandated "10 days from last labor activity" in closings of workorders.\n\n\nEvaluates overall quality of site parts and service activities and implement actions to provide the best customer service while ensuring necessary profitability.\nMonitors all company property to ensure proper maintenance (i.e. vehicles, building, tooling, etc.)\nEnsures all required reports and operational bookkeeping is submitted in a timely manner.\nEnsures cash sale collection procedures are followed.\n\n \nII. Business development and management activities - 30 % time activity\n \n\nProvides managerial integration with the Sales Manager and Product Support Manager to continuously improve operational sales and profits.\n\n\nParticipates as a member of the divisional management staff in planning and assessing new parts and service approaches and objectives to ensure future profits and customer service.\n\n\nDevelops and administers annual parts and service budgets and monitors expenditures to ensure the most cost effective and efficient utilization of resources. (associates, fiscal, and capitol)\n\n\nConducts periodic customer site visits to promote construction service and parts activities.\n\n\nAssist in developing parts and service merchandising programs by submitting ideas from customer site visits and discussions.\n\n \nIII. Group Leadership - 20 % time activity\n \n\nProvides daily and long-term leadership for the direct report associates to include but not be limited to the following activities:\n\n\nRecruiting/Hiring\nCoaching/Supporting \nConducting Performance Reviews\nTraining and Developing\nCounseling and Disciplining\nDismissing\n\n \nMINIMUM REQUIREMENTS:\n \nEducation: \nA four-year college graduate in business or related field with at least four years of service industry experience and two years managerial experience or an associate's degree with six years of service industry experience with two years of managerial experience. Or an equivalent combination of education and experience may be considered.\n \nWork Experience: \nSee above\n \nPhysical: \nMust be able to lift, bend, stoop, and drive routinely and regularly.\n \nOther: \nShould have PC experience and be familiar with Windows Office, especially Excel and Word and MS Outlook. \n \nThis job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval. \n