Customer Contact Center Representative - 11:30am-8:00pm Shift at Wintrust Financial Corporation in Rosemont, Illinois

Job Description:

Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.

Wintrust was founded with the idea to be the alternative to the big banks. We are looking for top talent to join Chicago’s Bank® as a Customer Contact Center Representative! 

Why join us?

• An award-winning culture!  We are rated a Top Workplace by the Chicago Tribune (past 9 years) and Employee Recommended award by the Globe & Mail (past 6 years).




• Competitive pay and annual discretionary bonus eligible.




• Comprehensive benefit package including medical, dental, vision, life, paid time off, a 401k plan with a generous company match and tuition reimbursement to name a few.




• Family-friendly work hours.




• With 175+ community bank locations, we offer opportunities to grow and develop in your career.




• Promote from within culture.

Why join this team?

• We have a culture that encourages an entrepreneurial spirit.




• We offer multiple opportunities for development and upward mobility.

What you will do:

As a member of the Customer Contact Center, this position is accountable for delivering best-in-class customer service via telephone and electronic channels in a fast-paced, goal driven, multi-media contact center; accountable for working cross-functionally with other banking groups to maximize effectiveness; and strong knowledge that reflects current business strategy, business requirements, and supports the desired customer experience across multiple lines of business. Space is limited so apply today! Start date will be Monday, December 2, 2024.

What you will be doing:

• Solve both internal and external customer inquiries, complaints and requests by using a single point of contact resolution utilizing solid knowledge of the bank’s processes, procedures and electronic systems, while identifying potential systemic problems.




• Coordinate an assist in resolving deposit, loan, treasury management and other line-of-business related issues in response to customer inquiries and escalate to the appropriate operational department contact for resolution.




• Advise and train internal customers via Branch Support Services, i.e., educate on processes/procedures/systems, recommend on customer resolution.




• Provide on-going relationship servicing with current customers to maintain goodwill and gain additional business through promotion and cross-selling other bank products and services as appropriate to meet customer requirements and the bank’s profitability goals.

Qualifications:

• 1-3 years directly related experience.




• Banking customer service experience - preferred.

Other Important Information:

• The first five weeks consists of onsite training, in Rosemont, which will be Monday - Friday from 8:30am-5pm Central. Due to the amount of information shared during training, attendance is required.




• Once the five-week training is completed, the hours we are hiring for this position is the evening shift, which is 11:30am-8pm Monday through Friday and every other Saturday. There is the opportunity to go remote, but there is no guarantee.




• When the next class starts (TBD in 2025), you will be open for shift bids, such as 10am-6pm or 7am-4pm.




• Hourly rate for this position is typically between $18-20/hour, depending on education, background/experience and other factors.

Benefits:

• Medical Insurance • Dental • Vision • Paid Time Off • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

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From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago’s Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.