Performance Analyst at BH Management Services, LLC in Dallas, Texas

Job Description:

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work’s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off




• Medical/ Dental/ Vision




• 401(k) + company match




• Birthday Paid Day Off




• BH Gives Back (Paid Volunteer Time Off)




• 12 Paid Holidays




• BH Paid Leave




• Sabbatical




• Education Reimbursement




• Employee Assistance Program

 The Performance Analyst will provide support and direction to the Operations team and oversee property marketing and pricing performance. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner

Overview:

• Partners with Regional Managers and Community Managers to prepare annual performance strategy.




• Oversees a portfolio of 30-35 stabilized properties to review and accept daily rent pricing; serves as primary point of contact on marketing and pricing issues for select clients




• Leads regularly scheduled bi- weekly calls with Community Managers and Regional Managers, monitoring revenue management and marketing systems and settings, making adjustments as necessary to meet ownership goals.




• Reviews struggling assets to help determine deficiencies and make recommendations for programs, specials, advertising, pricing, and other areas that improve performance. 




• Completes and distributes monthly and quarterly performance reporting to clients and Operations.




• Performs review of monthly exceptions and property performance; submits reporting in writing to operations and clients; creates strategies to improve performance; escalates struggling properties to leadership.




• Participates in weekly departmental meetings in order to communicate strategies and develop corrective actions for troubled properties as well as discuss and resolve any issues that may arise




• Maintains ILS




• Continually trains for ongoing use of the tool during bi- weekly calls. 




• Trains and reviews RMW process for new Community Managers when needed




• Directs marketing changes to Corporate Marketing Support




• Ability to travel up to 20%.




• Other duties as assigned.

Minimum Qualifications/Skills:

• Bachelor’s Degree in Marketing, Communications, Revenue Management, Statistics or related program or comparable work experience




• Minimum 3-5 years related experience




• Ability to travel up to 20%




• Strong computer/technology skills




• Strong attention to details




• Outstanding communication, facilitation and presentation skills




• Ability to work independently with minimal supervision




• Excellent time management skills; ability to prioritize work functions




• Strong interpersonal skills




• Ability to thrive in a fast-paced environment




• Ability to work with a diverse group of people and customers

Work Schedule:  8am-5pm, Monday-Friday, or as needed to meet business needs.

Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This job generally operates in a professional office environment but may also occasionally operate in an outdoor environment.  While performing the duties of this job, employees must be able to remain in a stationary position for long periods of time, occasionally move about the office, constantly operate a computer and other office equipment,  communicate regularly and effectively with others, both written and verbally, and may occasionally lift up to 30 pounds.

This position requires close visual acuity to perform an activity such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading. 

BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.

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