Operating Effectiveness Senior Advisor - US Government Technology at Cigna in Raleigh, North Carolina

Job Description:

The job profile for this position is Operating Effectiveness Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think this position is right for you, we encourage you to apply!

Our people make all the difference in our success.

POSITION SUMMARY

As a member of the Lean Center of Excellence, you will have the opportunity to influence the US Government Technology organization through customer-centric service delivery and operational excellence. This role will allow you to showcase your talent to lead, facilitate, and drive business process improvement initiatives while making a direct impact on the organization's agility.

This role requires the ability to influence and drive change. As a member of the Lean Center of Excellence, you will take an active role in helping the organization achieve top quality. Passion for problem solving and the ability to identify innovative solutions will be key to your success in this role.

You will have opportunities to interact with technology senior leadership on critical projects and work with a variety of cross-functional partners.

If you thrive in a dynamic and agile work environment, Lean Center of Excellence will be a great fit for you!

This position is in-office aligned and will require the flexibility to perform onsite 3 days per week if based within a commutable distance to a designated Cigna facility.

Primary Functions

• Leads and manages cross-functional process improvement initiatives, leveraging lean agile best practices and a variety of approaches and tools.


• Analyzes and measures the effectiveness of existing delivery practices.


• Partners with cross-functional teams, coaches and technology stakeholders to define processes and designs sustainable, repeatable, and quantifiable improvements.


• Documents existing processes and conducts root cause analysis to identify pain points


• Aligns with business and technology partners to prioritize improvement roadmaps.


• Assists in engineering new business processes across various teams.


• Provides input to work instructions, job aids, and training materials.

Key Qualifications

• At least 8 years' experience in process improvement design/development


• Six Sigma, lean or related certification


• Familiarity with software delivery methodologies; agile experience preferred.


• Ability to effectively interact with all professional levels, senior/executive leadership, stakeholders, and partners


• Proven critical and strategic thinking skills; ability to identify, assess, and solve problems.


• Excellent analytical skills, ability to perform data analysis, summarize findings and use data-driven insights to support proposed solutions.


• Proficient using MS Office software, including PowerPoint and Visio. Advanced Excel skills a must.


• Ability to deal with ambiguity, embrace change, and work both independently and in conjunction with co-workers of all levels.


• Strong time management and organizational skills


• Excellent communication (oral and written), presentation, and facilitation skills.


• Proficient documenting detailed meeting summaries for audience dissemination.


• Bachelor's degree in technology, business, finance, health administration or related curriculum preferred; Master's degree preferred.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna .

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link .

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Qualified applicants with criminal histories will be considered for employment in a manner
consistent with all federal, state and local ordinances.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.