Learning and Development Specialist-Westerville at Vertiv Corporation in Westerville, Ohio
Posted in Other about 4 hours ago.
Job Description:
POSITION SUMMARY
The Learning and Development Specialist is responsible for communicating, registering, surveying, and reporting all Technical Sales and Services training programs. The learner audience includes internal Vertiv sellers and customer engineers, Local Vertiv Offices. Vertiv Distributors, Vertiv Partners, commercial training customers and external engineers seeking Continuing Education Units (CEU). This role will contribute to the Americas Technical Services and Sales Training team and report directly to the Director of Technical Training. Basic Instructional design, class coordination, training survey creation, learning management administration skills, training consumption reporting and summaries and learner follow up are all daily aspects of the job.
The Vertiv Academy Training team is part of the Quality Organization at Vertiv. Partnering with Vertiv's global Technical Training program managers and their teams that deliver in-person, virtual or e-learning training on a variety of topics including Selling, installing or servicing Vertiv products and Solutions, ERP tools and other aspects of training.
RESPONSIBILITIES
- Create invites, reminders, confirmations, course instances and other training registration documents for training courses
- Use the Docebo Learning Management System to enroll learners into scheduled courses
- Responsible for partnering with program owner to design and execute communication and change management plans in support of new and continued learning programs
- Report the attendance and no-shows for training classes
- Summarize training attendance by course, program, and time frame
- Recruit presenters, create a schedule, work with Marketing to send invites and report attendance and compliance with IACET standards for CEU programs
- Help troubleshoot learner enrollment issues to ensure accurate registration and attendance at training events
- Respond to needs of training program managers through LMS admin tasks, making authorized purchases for various supplies, and helping live events at the Academy run smoothly
- Measure training impact against agreed to success metrics (Net Promoter Score, Kirkpatrick)
- Create pre and post class learner surveys using Microsoft forms and/or Survey Monkey
- Participate and provide requested data in Business function ISO audits
- Help cover Academy front reception desk and provide in person support for live events
QUALIFICATIONS
- Bachelor's degree in Adult Learning, Marketing, Business or Instructional Design preferred.
- 5+ years progressive professional experience coordinating training for sellers or field technicians
- 5+ years' proven project management skills including planning work, prioritizing, and managing details, keeping multiple tasks/projects on track, using time well, and delivering results with tight deadlines
- Experience using Docebo Learning Management System
- Experience using Articulate Rise and Powerpoint to deliver training
- Excellent verbal, written, interpersonal communication abilities including collaborating with subject matter experts, global stakeholders, learners, and customers.
- Experienced at reporting training consumption and other metrics using LMS Data, Power BI, Smartsheet and Excel.
- Excellent oral and written communication skills, paired with sound business judgment.
- Demonstrated ability to thrive in a fast-paced, ambiguous, deadline-oriented, global work environment
- Passion and interest in developing people
- Can thrive in demanding, fast-paced, large-scale IT implementation projects.
- Sound understanding of adult learning theory and models (ADDIE).
PHYSICAL & ENVIRONMENTAL DEMANDS
- N/A
TIME TRAVEL REQUIRED
- N/A
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
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