Medical Office Phone Operator at Semmes Murphey Clinic in Memphis, Tennessee

Job Description:

Semmes Murphey Clinic's mission is to deliver the best care for people suffering from neurological illnesses while advancing the field of neuroscience.

The Phone Operator will answer all calls coming into the Clinic on the main line. The Operator will accurately document calls from patients, physicians and others in the the correct electronic medical record, and route messages to the appropriate staff member.

Our employees are our best asset, and that is why we offer an excellent benefit package for full-time employees. We want you to have the resources you need to take care of your family, grow your career, and invest in your future. We offer Medical, Dental and Vision options through BCBS of TN, a Health Savings Plan (HSA) with a dollar-for-dollar company match, company paid life and disability insurance, and a 401K with a 3% match and 10% profit sharing contribution. Not to mention Paid Time Off (PTO) accrues based on hours worked per week and holidays are paid in addition to PTO.

Job Duties:

• Answer and respond to calls from Workgroup/Queue (7700) in a timely and professional manner
• Identify calls and messages that are of an emergent or urgent nature following the provided guidelines, and notify the appropriate staff member
• Respond to all emails, voice mails and requests, in a timely and professional manner
• Receive incoming calls in a professional and pleasant tone of voice; following the Quality Care Guidelines
• Translate phone calls, emails and voice mail messages into written phone notes documented in the correct electronic health record
• Record information provided accurately and completely, including telephone number, patient name and message details
• Use correct grammar, spelling and punctuation in all correspondence, written and verbally
• Route completed phone notes and live callers to the appropriate staff member in a timely manner, working quickly and efficiently to increase productivity
• Assist with the Patient Portal as necessary
• Maintain current knowledge of Clinic employees/roles and procedures/protocols

We are searching for a candidate who:

• is able to communicate effectively, both oral and written, with excellent listening skills and the ability to speak clearly
• has good time management with the ability to manage workflow and prioritize demands
• has excellent interpersonal skills and can manage difficult or emotional patient situations
• will provide excellent customer service while maintaining a high level of confidentiality and discretion

This position requires a high school diploma or equivalent and strong customer service experience/focus. Experience in the healthcare field and heavy telephone usage are preferred, and bilingual in Spanish is a plus.

The candidate must be proficient in Microsoft Outlook, Internet software, electronic medical records and practice management software. Organizational skills with attention to detail is required.

Equal Opportunity Employer/Veterans/Disabled

#SMC

PI250758305