Manager, Customer Success at Qlik in King of Prussia, Pennsylvania

Job Description:

What makes us Qlik?

A Gartner Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Manager, Customer Success Role

As the Manager of Customer Success at Qlik, you'll lead a dynamic team focused on fostering deep, lasting customer relationships and ensuring they achieve meaningful results with our solutions. This position places you at the heart of customer engagement, where youll enable your team to drive value realization, customer satisfaction, and growth. Youll have the opportunity to lead a talented team, align customer objectives with our products, and shape the future of customer success at Qlik.

What makes this role interesting?

In this role, youll have the chance to:

• Lead a highly skilled team that will play a pivotal role in shaping long-term success for our customers and for Qlik.
• Develop and implement Customer Success Plans (CSPs) that drive both customer satisfaction and measurable business outcomes.ensuring that customers derive maximum value from their investment.
• Be directly involved in reducing churn, securing subscription renewals, and identifying upsell and cross-sell opportunities expand customer accounts and create long-term value.
• Partner closely with sales and other teams to collaboratively drive revenue growth and customer engagement, offering a multifaceted approach to business success.
• Make a tangible impact by monitoring key trends and tailoring strategies to proactively manage high-risk accounts.

Heres how youll be making an impact:

In this role, youll make a significant impact by:

• Building and leading a Customer Success team that deeply understands customer needs and aligns Qlik's solutions with their business goals.
• Enabling your team to craft and execute strategies that ensure value realization, adoption, and retention.
• Developing data-driven insights to forecast customer renewal risks and implementing tailored strategies to reduce churn.
• Driving revenue through upsell and cross-sell opportunities, as well as collaborating across departments to maximize customer satisfaction.
• Acting as a key partner to regional sales leadership, contributing to growth strategies that expand customer accounts and create long-term value.

Were looking for a teammate with:

• A proven track record in leading Customer Success teams, with strong skills in customer relationship management and understanding customer business objectives.
• Experience in developing and executing Customer Success Plans (CSPs) that drive measurable outcomes.
• Strong strategic and analytical skills, with the ability to forecast renewal risks and identify opportunities for account growth.
• Excellent leadership abilities, capable of motivating and developing a high-performing team while recognizing and nurturing potential.
• A customer-first mindset with a focus on ensuring the customers success drives business growth for both them and Qlik.
• The ability to collaborate across departments and create joint strategies for upselling and cross-selling, delivering value to customers.

The location for this role is:

King of Prussia, PA, USA

Join Qlik as a Customer Success Manager and play a critical role in helping both customers and your team thrive, all while driving key business growth for the company!

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

Genuine career progression pathways and mentoring programs

Culture of innovation, technology, collaboration, and openness

Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra change the world day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

The anticipated base salary range for this role is $90,000 to $108,000 USD per year. This position is eligible for a commission within a range of $36,000 $46,000 USD subject to meeting targets set forth in a sales compensation plan. Final compensation offered by Qlik will be based on factors such as the candidates location, job-related skills, education, experience, and other business and organizational needs. Qlik offers a comprehensive benefits package.

Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a workplace that is diverse, equitable and inclusive.

Qualified applicants will receive consideration for employment without regard to actual or perceived: race, color, religion, sex, sexual orientation, gender identity, pregnancy and related medical conditions, genetic information, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable law. For United States applicants and employees, go to the US Department of Labors website to review the Equal Employment Opportunity Posters, including the Know Your Rights and Pay Transparency Nondiscrimination posters.

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qliks Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

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