Service Coordinator at Roth Staffing Companies in Laurel, Maryland

Job Description:

Our client, a leading specialized construction company located in Laurel, MD, is looking for a Service Coordinator to join their team. This organization is dedicated to delivering excellence in construction solutions and is seeking a highly organized and detail-oriented candidate. This role requires a proactive and resourceful individual capable of handling multiple responsibilities in a dynamic construction environment.



Location: Laurel, MD



Schedule: Monday-Friday



Pay: $40k-$50k/annually based on experience



Responsibilities:

* Coordinate and schedule service appointments, ensuring efficient allocation of resources and timely service delivery.
* Communicate with clients to confirm service details, provide updates, and address any inquiries or concerns.
* Maintain service records, including work orders, service reports, and customer communications.
* Dispatch service technicians to job sites and provide them with necessary job details and instructions.
* Monitor and track service progress, ensuring timely completion and high-quality service standards..
* Assist with ordering and managing inventory of materials and supplies needed for service projects.
* Handle customer complaints and service issues, escalating to management when necessary.
* Perform other administrative tasks as needed to support the service department.



Qualifications:
* Proven experience as a Service Coordinator, Scheduler, or similar role in the construction industry.
* Proficiency in MS Office (Word, Excel, Outlook).
* Excellent communication and interpersonal skills.
* Strong organizational and multitasking abilities.
* Attention to detail and problem-solving skills.
* Ability to work independently and as part of a team.
* Familiarity with service scheduling software and CRM systems is a plus.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.