Job Description:
Instructional Support Technician
Description of Department:
Campus Technology Services (CTS) is an integrated service organization caring for administrative computing, instructional computing, network services, technology user support and telecommunications. The department delivers a broad set of infrastructure, applications and services that are vital to the operation and mission of the University. CTS is committed to an environment of diversity, equity and inclusion.
The Department of Campus Technology Services at the State University of New York at Oswego invites applications for a full-time temporary two-year appointment for an Instructional Support Technician.
Posting Date: September 26, 2024
Review Date: Review of applications will begin immediately and will continue until the position is filled.
Compensation: https://www.suny.edu/hr/compensation/salary/ commensurate with experience plus full New York State benefits package.
Benefit Information: The State University of New York provides an excellent benefit package. This is a United University Professions (UUP) professional staff position. https://www.suny.edu/benefits/ for more information on benefits for full-time United University Professions (UUP) professional staff.
Date of Appointment: As soon as possible
Description of Responsibilities:
This position supports and maintains advanced technology classrooms and instructional resources for the SUNY Oswego campus community. Responsibilities include day-to-day classroom and event support, maintenance, troubleshooting, and repair. The role ensures that all CTS media, projection, and switching equipment perform to standards. Work hours for this position are 11 AM - 7:30 PM, Monday through Thursday, and 8 AM - 4:30 PM on Fridays, with some occasional after-hours and weekend support for campus events, as well as travel to our Syracuse Campus.
Primary Responsibilities and Activities
- Coordinate and oversee preventative maintenance of Advanced Technology Classrooms and documentation of work performed.
- Assist in assembling, modifying, and/or installing new equipment, such as podium infrastructure, TVs, projectors, lecture capture cameras, etc.
- Hands-on and remote troubleshooting for room systems that include projection, microphones, cameras, and desktop PCs and laptops
- Overall Classroom support includes assisting faculty and students with accessing equipment and applications.
- Assist in the staffing of the Lanigan "Core" support desk phone and assist faculty and others in using instructional technology in ATCs at the main campus and by providing remote support to SUNY Oswego at Syracuse and OBCR Downtown.
- Document and follow up on incident tickets (TeamDynamix) and catalog tasks specifically assigned.
- Interact effectively with other personnel within the Campus Technology Service teams in order to provide users with a high quality of service, as well as, present a professional presence to vendors, faculty, administration, staff, and students.
- Expand and develop technical skills and procedures in support of systems for improved installations and speedy but thorough resolution of problems.
- Assist with support, set-up, and striking for special events such as Commencement, College Council, Admissions Open Houses, Webcasting, and other high-profile events as requested.
- Install newly imaged or re-imaged desktop computers in the ATCs.
- Research and make recommendations for replacements of classroom A/V equipment as assigned.
SUNY Oswego works continuously to create an inclusive environment which respects, embraces, and promotes cultural safety, belonging, civil discourse, cultural humility, and other values and goals outlined in SUNY Oswego's https://ww1.oswego.edu/diversity/. As such, the incumbent is expected to contribute to these efforts and possess communication and interpersonal skills necessary to engage effectively with an increasingly diverse community of students and colleagues.
Job Requirements:
Required Qualifications:
- An associate's degree or higher at the time of hire with a minimum of one year of professional AV/IT experience.
- Hands-on experience installing, operating, and troubleshooting AV systems, particularly digital video projection and AV control systems.
- Experience with classroom AV buildouts which includes installation, wiring, program installation, cable management, full functionality testing, and training end-users as needed.
- Previous customer service experience.
- Troubleshooting digital displays and projectors
Preferred Qualifications:
- CTS, Certified Technology Specialist, AVIXA
- Hands-on experience with Crestron and Extron Control System Tools
- Experience with Zoom and Panopto video teleconferencing and recording.
- Experience using support and ticketing tools such as Bomgar and TeamDynamix
- Hands-on experience with digital signage applications and hardware
- Understanding of ITIL concepts and/or ITIL Foundations certification
At SUNY Oswego we value the diversity found in each member of our campus community and strive to create a community where that diversity is embraced and enhanced. Recognizing the strength of diversity, our mission is to foster an environment which respects, embraces and promotes cultural competence, civil discourse and active engagement in developing an inclusive and vibrant community of scholars who act as transformational agents of change and responsible citizens of the world. For more information see SUNY Oswego's https://ww1.oswego.edu/diversity/
As a candidate seeking consideration you are asked to submit a separate statement specifically addressing how your commitment to diversity, equity and inclusion has been evidenced in your career experience and professional activity, and/or community service (volunteer work, etc.), and/or professional development. (Please see Application Instructions)
Additional Information:
Oswego is committed to enhancing its diversity. SUNY Oswego is an Affirmative Action/Equal Opportunity Employer and is actively engaged in recruiting, supporting, and fostering a diverse community of outstanding faculty, staff and students. We encourage applications from qualified applicants regardless of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim SUNY status, or criminal conviction. Please https://www.oswego.edu/human-resources/non-discrimination-policy to see our full non-discrimination policy.
In accordance with USCIS regulations, successful applicants must be legally able to work in the United States per the Immigration Reform and Control Act of 1986.
Requests for reasonable accommodations of a disability during the application and/or interview process should be made to the Human Resources Office by calling 315-312-2230 or emailing mailto:hr@oswego.edu.
For Campus Safety information, please https://www.oswego.edu/police/annual-report to see the Annual Security and Fire Report (Clery).
SUNY Oswego is a smoke free/tobacco/e-cigarette free campus. https://www.oswego.edu/human-resources/sites/human-resources/files/tobacco_smoke_free_policy_final.pdf for further policy details, including education and cessation resources.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Office of Employee Relations at (518) 474-6988 or via email at mailto:info@oer.ny.gov.
Search Chair:
Eric Goodnough at http://eric.goodnough@oswego.edu
Visa sponsorship not available for this position.
To apply, visit https://apptrkr.com/5677827
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