Trainer Lead - FHPS at Elevance Health in Indianapolis, Indiana

Job Description:

Trainer Lead - FHPS




Locations: This position will work a hybrid model with the expectation to work on-site 1-2 days per week. The ideal candidate will live within 50 miles of our Cincinnati, OH, Columbus, GA, Las Vegas, NV, Roanoke, VA, Indianapolis, IN, Latham, NY our South Portland, ME Elevance Health PulsePoint locations.


At Federal Health Products and Services - FHPS, a proud member of the Elevance Health, Inc. family of companies, it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.


The Trainer Lead is responsible for providing day to day leadership to a team and ensures consistency and quality of work outputs.



How you will make an impact:

• Delegates and reassign work to others as needed to ensure effective and efficient utilization of resources.


• Develops and implements training for team.


• Provides input to assist with the resolution of associate issues.


• Provides input to management on annual associate evaluations.


• Serves as a back up to the manager on projects and supervision of team.


• Assists manger in preparation of budgets and the management and usage of budget dollars.


• Handles escalated questions and issues.


• Facilitates learning events that are performance-based in nature.


• Identifies opportunities for and delivers synchronous virtual learning events.


• Employs rapid course development methodologies to quickly meet client needs.


• Exercises classroom management.


• Attends all assigned professional development training and job training that supports career development and job growth.


• Keeps all Technical Skills updated via processing live work.


• Identifies client training needs, develops service level agreements, meets with clients to obtain approval, and prepares training to meet those needs.


• Measures and tracks learner and client satisfaction.


• Facilitates across multiple platforms.


• Supports PMO and Non-PMO projects as a training Subject Matter Expert as assigned by management.


• Establishes and Maintains Multiple Client Relationships in support of successful training initiatives.


• Assists in the Mentoring of Trainers and Training Specialists through formal and informal feedback.


• Plans, coordinates and facilitates Train the Trainer Sessions as needed and directed by management.

Minimum Requirements:

• Requires BA/BS and a minimum of 7 years training experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• Prior experience as a corporate trainer for call-center associates highly preferred.


• Knowledge of Blue Cross and Blue Shield Federal Employee Program (FEP) benefits.


• Experience coaching, mentoring and providing feedback to associates preferred.

For candidates working in person or remotely in the below locations, the salary* range for this specific position is $87,840 to $138,348


Locations: New York, Nevada


In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.


* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.


Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Apply Now