Insurance Client Service Representative at Empower Federal Credit Union in Syracuse, New York
Posted in Admin - Clerical 30+ days ago.
Type: Full-Time
Job Description:
Role: Insurance Client Service Representative (Insurance CSR)The primary purpose of this position is to provide administrative, customer service and sales support to our Credit Union Membership, Select Employer Groups and the General Public.
The Insurance CSR will be familiar with all EIS (Empower FCU) insurance lines and will be primarily responsible for the Property & Casualty product area.
This role is based in Syracuse, New York and requires full-time in office at one of our downtown locations. Essential Functions & Responsibilities:
| N | 40% | Provide quality customer service to all clients and prospects with a high level of accuracy, efficiency and consistency. Perform administrative tasks, such as properly completing transactions and maintaining records. |
| N | 25% | Assist Insurance Agents in writing new business and identify opportunities for additional sales. |
| N | 20% | Build relationships with each client to facilitate the retention of our inforce business. |
| N | 10% | Maintain and improve working environment by utilizing team and communication skills. Support Empower Federal Credit Union's culture by participating in training, marketing and Credit Union committee activities. |
| N | 5% | All other duties assigned. |
| 1. | See Dayforce (HRIS) for Performance Goals upon hire and annually. |
| Experience | One year to three years of similar or related experience. |
| Education | (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program. Property and Casualty or Personal Lines license must be obtained within 90 days following hire date or effective date of moving into the position. Required licensing must be maintained. |
| Interpersonal Skills | Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. |
| Other Skills |
Organizational Skills: Analytical Skills: Technical Skills: Other: Diversity, Equity, and Inclusion Statement: "At Empower, we value and celebrate diversity with commitment to building equitable and inclusive environments for employees and the members we serve. These environments foster connection and belonging, create spaces for all individuals to be empowered, and allow individuals to participate authentically to their full potential. We foster a culture of diversity, equity, and inclusion across race, ethnicity, disability, gender, gender identity or expressions, sexual orientation, religion, socioeconomic status, learning style, country of origin, language, political ideology, military status, cultural perspectives, and other characteristics that make our employees and members unique.” EEO Statement: Empower Federal Credit Union is committed to equal opportunity to qualified persons without regard to basis of race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. |
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