Workforce Trainer I at Ent Credit Union in Colorado Springs, Colorado

Job Description:

Company Description

Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.

Job Description

This position will be based out of Headquarters in Colorado Springs with a training focus of the Contact Center and Digital Support representatives.

This position holds responsibility for supporting the successful delivery of all technical and specialty core curricula. This position also holds responsibility for assisting with the assessment, design, and evaluation of all core curricula. Workforce Trainers may have expertise in member-facing training, compliance, lending, or other technical expertise.

Essential Functions

• Under general supervision, conducts in-house training programs for staff such as training Labs and customized training courses using a variety of instructional materials, participant materials, job aids, and software programs to facilitate job skills development in their specialty focus area. Responsible for the preparation of class materials and coordination of training classes.


• Assist in the design, development, implementation, and evaluation of training programs to meet the training needs of the organization and Ent University curricula for a variety of modalities including but not limited to in-person, virtual, and asynchronous learning experiences.


• Monitors participant's skills development in the classroom to ensure transfer of learning. Provides feedback on the participant's progress to the participant and his/her supervisor.


• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position

• Associate's Degree in Education, Communications, or a related field.


• 2+ years' experience at a financial institution, staff leadership, general administration, or other relevant experience.


• 1+ years' formal training and development experience. Pref


• 1+ years' experience in a financial institution. Pref

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experience.

Technical or Specialized Knowledge/Skills:

• Knowledge and application of adult learning principles.


• Communication skills including written, verbal and interpersonal are required with the ability to work with all levels of the organization.


• High comfort level with public speaking.


• Organizational skills with the ability to manage multiple and diverse projects.


• Ability to develop professional presentations


• Demonstrated problem-solving ability and consistent, logical and effective decision-making skills.


• Technical writing skills to include training manuals, memoranda, and proposals.

Certifications Required:

• Instructional Design, Curriculum Development, or other similar certifications. preferred

Environmental, Physical and Psychological Requirements

• Standing - Occasionally


• Walking - Occasionally


• Sitting - Frequently


• Lifting - Rarely (40 Lbs)


• Carrying - Rarely


• Pushing - Rarely


• Pulling - Rarely


• Balancing - Rarely


• Stooping - Rarely


• Kneeling - Rarely


• Crouching - Rarely


• Crawling - Rarely


• Reaching - Occasionally


• Handling - Occasionally


• Grasping - Occasionally


• Feeling - Occasionally


• Talking - Frequently


• Hearing - Frequently


• Repetitive Motions - Frequently


• Eye/Hand/Foot Coordination - Occasionally


• Noises louder than normal speaking volume - Occasionally


• Temperature Changes - Rarely


• Atmospheric Conditions - Rarely

Additional Information

The pay range for this position is: $22 to $28 per Hour (S13)

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

This position is eligible for our corporate bonus program based on company performance.

We anticipate this position to close on 10/16/2024. Please submit your application at your earliest convenience to be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Benefits Summary Sheet - 2024

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Location

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