Technical Support Specialist I at Kforce Inc in St. Louis, Missouri

Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Technical Support Specialist I in Saint Louis, MO.

Responsibilities:

• Desktop support: Provides daily support for the computing desktop; including operating system, software installation and maintenance, and hardware


• Project facilitation: Complete tasks associated with projects or activities that relate to the desktop support environment, such as system upgrades, system integration and system administration


• Technical Support Specialist responds to assigned tickets


• Evaluates, prioritizes, resolves problems and requests, or escalates to appropriate support areas


• Acts as the front-facing support liaison for all desktop-related support issues


• Provides support documentation for Tier 1 Service Desk


• Collaborates with higher level technical areas on planning and issue resolution


• Prioritize workload to appropriately respond to customer needs and demands


• As a Technical Support Specialist, you will act as a liaison between customers and senior technical staff


• The employee is expected to provide support documentation for Tier 1 support staff


• Perform other duties as assigned

REQUIREMENTS:

• High School diploma/GED plus 2 years of desktop support in an enterprise environment, or equivalent combination of education and experience


• Experience supporting all standard office productivity applications and computing platforms in an enterprise environment


• Ability to understand, be accountable, and complete assigned tasks associated with projects; Such as system upgrades, system integration, and system administration


• Strong customer service skills, including written and verbal communication skills


• Ability to prioritize workload to appropriately respond to customer needs and demands

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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