Assistant Director of Operations at Excelsior University in Albany, New York

Job Description:

The Assistant Director of Operations works in close collaboration with the CNHS leadership team, department chairs, and the general counsels office to provide administrative coordination of strategic operations, contractual agreements, and all business services (including finance and budget, enrollment management, student experience, data analysis and strategic partnerships). This individual works with the operations team to troubleshoot problems and identify quality concerns impacting CNHS critical tasks and projects in support of overall goal achievement and success.


This position is based out of the university's home office in Albany, NY with the option of considering remote candidates. Remote employees will have mandatory occasional travel for meetings, conferences, and professional development opportunities. Remote employees are expected to be available during work hours 8:30 am - 5:00 pm Eastern time. The University will supply necessary equipment to perform the essential functions of this job (e.g., Laptop, docking station). Employees are responsible for having a workspace where they can participate in virtual meetings without multiple interruptions and noise.



Duties and Responsibilities:

Monitor and respond to student issues that arise to ensure appropriate resolution, using sound judgement to escalate issues as appropriate.

Assist in the coordination of internal administrative functions to ensure high quality and efficient operations.

Contribute to development of business practices and organizational change to improve processes and workflow.

Assists in the management of practices and procedures affecting the operation and support of CNHS buildings and related facilities services.

Maintain roster of clinical and partner institutions with which an affiliation, or similar partnership/operating relationship potentially exists utilizing agreed-upon criteria.

Maintain contract database and plan for review and renewal without interruption in contract service dates.

Assist with collection and analysis of data.

Serve on various University and/or College committees, task forces, etc. as assigned.



Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A bachelors degree from a regionally accredited academic institution.

2 years of experience working with data sets

Knowledge of statistical analysis and modeling.

Experience working with data sets and proficient in data analysis tools including strong excel skills, and Power BI.

Experience with managing contracts including development of new contracts and renewal of existing contracts.

Attention to detail and ability to manage multiple projects within a specified time frame.

Ability to work both independently and collaboratively.

Demonstrated competence in written and oral communication and interpersonal skills.

Ability to work effectively with deans, faculty, and staff throughout the University and/or College.



Preferred Qualifications:

Preferred experience in adult and continuing education or distance education


The hiring salary range for this position is $58,500.00 - $64,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.

Application Information

If you have problems with online submission, please call 518-608-8270.

Excelsior University offers competitive compensation and a generous benefits package that includes paid time off, retirement, and excellent health insurance. Interested candidates should submit a letter of application, resume, and the names of three professional references. Please submit requested information by clicking the Apply Now button on this page.

Excelsior University is an equal opportunity employer committed to ensuring all qualified applicants receive consideration for employment without regard to any legally protected characteristic.

AA/EOE/ADA

Excelsior University is an equal opportunity employer committed to ensuring all qualified applicants receive consideration for employment without regard to any legally protected characteristic.

Apply Now