Patient Services Specialist at Texas Tech University Health Sciences Center in Lubbock, Texas

Job Description:

Extended Job Title

Patient Services Specialist

Org Level 1

Texas Tech Univ Health Sciences Ctr

Org Level 7

545202 - Psychiatry Ode General

Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies, and maintaining related information for the department. Employees may have cash-handling responsibilities.

Requisition ID

38477BR

Travel Required

Up to 25%

Pay Grade Maximum

27.84

Major/Essential Functions

• Establish good rapport with patients and interact in an empathetic manner


• Commitment to improving the experience and delivery of care for patients


• Strong communication skills, with excellent interpersonal skills.


• Ability to listen to others and respond professionally


• Strong critical thinking, problem-solving, and attention to detail


• Possess a growth mindset


• Answer patient calls and verifications


• Collect and process patient payments

Grant Funded?

No

Pay Grade Minimum

15.00

Pay Basis

Hourly

Schedule Details

Monday - Thursday, 7:45 AM to 7:00 PM

Work Location

Midland

Preferred Qualifications

• Medical clinic office experience scheduling appointments, receiving patients, verifying insurance, and processing charges


• EMR experience preferably Cerner


• Experience with common office computer programs such as Word, Xcel, Powerpoint, etc.


• Bilingual a plus

Campus

HSC - Permian Basin

Department

Psychiatry Ode General

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.

Job Group

Information and Records Clerks

Shift

Day

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?

No

Navy Enlisted Classification Code

YN, HM

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website. Apply Now