Customer Service Specialist - Bilingual Spanish speaking at Formica in Cincinnati, Ohio

Job Description:

We are looking for a detail-oriented problem solver to join our team as a Customer Service Account Specialist. The successful candidate will be enthusiastic, committed to servicing our customers promptly and professionally, and have a strong understanding of company policies, transactional processes, and product offerings.

 

Responsibilities:

• Function as Single Point of Contact (SPOC) for all accounts in assigned territory via phone, email, and fax.


• Support field sales representatives in assigned territory


• Manage customer purchase orders from entry to fulfillment


• Handle customer complaints from initiation to resolution


• Establish positive business relationships with both internal and external customers


• Educate customers on our product offering


• Work with sales team to provide timely and accurate sales forecasts


• Manage open orders and communicate status updates.

Requirements:

• Associate’s or Bachelor’s degree in a relevant field of study is preferred


• 2 or more years’ customer service experience required


• Experience in a manufacturing environment is strongly preferred


• Proven ability to resolve customer issues creatively and effectively


• Excellent verbal and written communication and interpersonal skills; bilingual in English & Spanish is required.


• Proficiency with Microsoft Office applications.


• Strong organizational and time management skills.


• Ability to multitask, prioritize, and manage time effectively.


• Entrepreneurial spirit, high energy, enthusiasm, and strong work ethic.

Here's How We Take Care of You (And Your Loved Ones):

 

• Medical & Prescription Drug Coverage


• Dental Coverage


• Flexible Spending Accounts (Healthcare and Dependent Care)


• 401(k) Savings Plan with Matching provision


• Paid Time Off


• Paid Holidays


• Tuition Reimbursement


• Life & Voluntary Optional Life Insurance


• Short-Term Disability Coverage


• Voluntary Long-Term Disability Coverage


• Employee Assistance Program


• Employee Product Purchase Discount

To apply, please visit our Career Center.

Surfacing Solutions, Designing Opportunity, Building People:

With our amazing portfolio of stylish, durable, and responsible products, Formica Corporation is one of the most recognized names in the building industry. As part of our vision for the future, we are looking for people like you. People who are open to creating their own career path and are looking to connect with like-minded people. What do you say?

If You Are Qualified, You Will Be Considered for This Position:

Formica Corporation is an Equal Opportunity/Affirmative Action Employer, M/F/D/V.

Only qualified individuals will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting.

Formica will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodations due to a disability, please contact our Human Resources department at 513-786-3594.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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