The General Manager is responsible for ensuring that the retail lounge operates in accordance with the company's principles, systems, and standards. They oversee all aspects of lounge operations, including hiring and managing staff, fostering positive team culture, and ensuring an exceptional guest experience. The General Manager drives business growth through meeting key performance indicators and achieving sales goals.
Responsibilities
Supervise and manage the operations of the lounge.
Ensure the retail location meets key performance indicators.
Develop and implement strategies to improve sales and guest satisfaction.
Coordinates the hiring, onboarding, and training of Team Members.
Ensures the training program is being implemented and develops knowlegeable Team Members.
Manages cost of goods, cost of labor, administers payroll, and manages deposits.
Responsible for team scheduling, performance evaluations, coaching, and developing team members.
Provide excellent guest service to ensure guest satisfaction and loyalty.
Collaborate with other departments and management to ensure the success of the business.
Continuously develop knowledge of product, industry trends, and guest preferences; identify areas for improvement and opportunities for growth.
Communicates to staff pertinent information regarding lounge involvement, promotions, changes in systems or principles.
Ensures health standards, procedures, and systems are in place and being followed; assists in maintaining the highest standards of cleanliness and food safety.
Establishes, maintains, and promotes culture and company brand requirements.
Maintains the general upkeep of the lounge including stocking of merchandise, updating display information and products. Maintains integrity of the brand through product.
Manages team to create an exceptional guest experience through the highest level of service, product quality, and cleanliness.
Qualifications
Management experience in hospitality industry
Strong leadership and communication skills
Ability to motivate and coach team members to achieve their goals
Excellent guest service and interpersonal skills
Excellent organizational and time management skills
Strong organizational and problem-solving skills
Proficient in Microsoft Office and retail management software
A basic understanding of financial reports and budgets
Ability to work in a fast-paced, dynamic environment
Ability to manage multiple tasks simultaneously
Ability to be self-motivated, problem-solver, and take initiative
Ability to be productive, punctual, reliable, and adaptable
Excellent communication skills - verbal, written and listening skills
Benefits
Cocoa Dolce offers comprehensive benefits package including paid holidays, vacation time, medical, dental and vision insurance, 401k matching and generous discounts.