Consultant, Professional Services at Harris Local Government Solutions, Inc in Springfield, Illinois

Job Description:

Consultant, Professional Services
Harris Local Government - Remote

MSI is seeking a Consultant to join our Professional Services team!  
Utilizing industry best practices, methodologies and process controls, the Consultant will be responsible for working with a project team to deliver MSI solutions and associated value-added services to both new and existing customers.  This includes performing business process requirements analysis and documentation as well as system configuration, testing, implementation, training and support.

This role is customer-facing and plays a key role in effectively translating customer requirements into solution deliverables.

The primary functions of the Application Consultant are implementation, training, testing, problem resolution, coordination & testing of data conversions, and implementation customer support. 

Training/Consulting
Perform implementation tasks, training, consulting and other implementation and / or support services (including telephone support) for implementation customers on the MSI product line.  These services will include a combination of virtual and on-site methods.  Interpret requirements and define necessary system set-ups.  Respond to incoming implementation support calls and resolve issues accordingly.  Develop a close working relationship with Project Managers and primary contacts at each client site to ensure that the site is prepared for implementation and training activities as well as to ensure material presented meets the specific needs of the client.  Develop good working relationship with staff in Professional Services, Support and Development in order to trouble-shoot technical and functional questions that may arise during the implementation process. Provide feedback to the Project Managers, Management and other team members to help improve the product or aid in the overall implementation process. Maximize and maintain current knowledge and awareness of Harris software applications and related technologies.  

Requirements 
-    Accounting, payroll, and utility billing knowledge is a plus. 
-    Strong project management, planning and organizing skills required.
-    Ability to interpret business requirements, and recommend solution that will meet customer needs.
-    Previous experience in position within local government an asset.
-    Previous training experience on software applications.
-    Excellent oral and written communication skills.
-    Good troubleshooting and analytical thinking to resolve issues.
-    Knowledge of relational databases and relational database applications. 
-    Strong working knowledge of Microsoft Office applications.