This Help Desk Technician will provide essential technical support and assistance to end-users, ensuring the smooth operation of systems, software, and hardware.
The technician will troubleshoot problems related to network connectivity, system performance, software applications, and other IT-related matters.
Common tasks will include imaging PCs, issuing equipment to MDCPS employees, providing user support for internal applications, providing assistance with mobile and VoIP phones, and general troubleshooting of user reported hardware/software issues.
Required Skills/Experience:
Provide the minimum required skills and/or experience the contractor must possess to qualify for this position.
These requirements will be transferred to the Score Sheet and candidates without these requirements reflected on their resume will NOT be presented to the manager for consideration.
Minimum of 3 years of experience performing help desk duties and supporting Windows 10 and 11 operating systems.
Preferred/Not Required:
Provide any skills/experience that would be helpful for the candidate to possess but not required. Examples: Previous supervisory experience, WebLogic experience helpful, etc.
Experience with KACE ITSM system, Smart Deploy/PDQ suite of products, supporting Citrix, Microsoft M365