At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today's needs and reach tomorrow's dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family!
Overview:
The role of the Senior Fraud Analyst is to develop, administer, update, and maintain the Fraud program of Premier America. Under general guidance and supervision, serves as subject matter expert on fraud and handles routine to complex fraud cases requiring the use of independent judgment. Conducts root-cause analysis and recommends steps to remediate risks based upon findings. Supports the Credit Union's physical security, Ensures the Credit Union maintains adequate operational risks and follows applicable laws, regulations, and internal policies and procedures. Compiles and issues reports detailing conclusions and providing improvement recommendations. Conducts investigations. Maintains discretion and confidentiality.
What You Will Do:
Performs assigned fraud department and related support functions.
Maintains a high level of integrity and respect for confidentiality and privacy of information.
Assist in the facilitation of a comprehensive fraud detection program that identifies, prevents, and mitigates fraudulent activity.
Reviews transaction and system reports, account activity, loans, and other fraud detection systems.
Investigates various fraud software alerts and escalates fraud cases accordingly.
Analyzes surveillance systems as needed for case evidence and documentation.
Facilitates contact between members and team members to verify account activity and/or to provide fraud prevention related recommendations and education.
Researches, investigates, and processes cases and claims related to fraud and other crimes against the Credit Union and its members.
Investigates various areas of fraud which include but not limited to: elder abuse, online banking, check fraud claims, Zelle, ID theft, ACH, wires and applications.
Uses sound judgment identifying loss exposure and mitigating factors within the Credit Union's risk appetite.
Recommends to management appropriate course of action related to sensitive fraud issues. Evaluates fraud risks associated with business decisions
Prepares and maintains thorough case documentation necessary to ensure complete case management tracking, including any reports for law enforcement.
Maintains working knowledge of regulatory compliance (e.g., BSA reporting requirements, OFAC, USA PATRIOT Act, Red Flags, privacy, safeguarding member information, etc.).
Prepares and completes required fraud SARs filings within the regulatory timeframes.
Establishes and maintains effective communication and coordination with Credit Union staff.
Respond to internal and external inquiries and maintenance requests pertaining to fraud providing professional personal service to all members and team members and demonstrate the Core Values of the Member Experience initiative.
Provide back-up support for all areas of Fraud Operations, to include, but not limited to, answering and processing emails and phone requests related to all Fraud Operations.
What We Are Looking For:
A minimum of five (5) years of Banking or Financial Institution experience fraud mitigation and risk analysis in deposits, payments, loans and card services.
High school graduate or equivalent plus additional related college coursework and CFCI or CFE professional certification preferred.
Knowledge of financial institution fraud activities internal controls and best practices for fraud prevention. Proficiency in using fraud detection tools and software Verafin, Q2 and Symitar.
Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
Equal Opportunity Employer - Veterans / Disabled
Drug-free Workplace
Pay Grade Info:
To provide greater transparency to candidates, we share base pay ranges for all our job postings regardless of State. We set standard pay ranges for all roles based on function and level of expertise, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.
The base pay range for this position is: $30.00 - $38.00 / hourly.
Perks Important to You:
Our Team Members enjoy the following rewards and benefits:
Competitive pay
Subsidized health care including medical, dental and vision
FSA and HSA
Company-Paid Life and A&D insurance
Discounts on loans (must be a member)
Paid Vacation, Holiday, and Sick time
401k Retirement Saving Plan with a 6% safe harbor employer match
Educational Assistance Program and more!
About Us:
Founded in 1957, Premier America is one of the nation's largest credit unions, with over 100,000 members and more than $3 billion in assets. But more importantly, we are ever mindful of one crucial fact: we exist to serve the needs of all members - the owners of Premier America. With a large retail branch network, access to over 30,000+ surcharge-free ATMs; and the Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas.
Credit unions, such as Premier America, have a rich history evolving from the idea that people working together can create better financial solutions, especially when as owners, members have a vested interest in their collective success. Whether offering higher savings rates and affordable mortgage options, loans for unexpected emergencies or financial counseling during difficult times, credit unions have always made a meaningful difference in the lives of members.