Account Manager - Major Accounts at Chubb in Wilmington, Delaware

Job Description:

JOB DESCRIPTION

Account Manager - Major Accounts

The North America Collections Shared Service Center, CSSC, is currently seeking an Account Manager to manage offshore resources that provide billing, collections, and customer service for Major Accounts (Chubb Global Casualty, Casualty Risk Construction, and ESIS).

Key Responsibilities:

• Effectively manage the day-to-day departmental deliverables ensuring service level agreements and key performance indicators are met.
• Provide vision and direction to establish goals and development plans.
• Responsible for past due receivables, unapplied cash and billing discrepancies.
• Prepare and communicate detailed and accurate receivable information to business units.
• Build and maintain cohesive partnerships with internal and external customers delivering timely and exceptional customer service.
• Ensure strict adherence to established collections guidelines.
• Provide guidance and direction on optimal funding and payment methods to satisfy client needs, while maintaining corporate financial integrity and cash flow goals.
• Identify process improvement ideas, implementing best practices to ensure key billing and collection metrics are achieved.

QUALIFICATIONS

• Prior

  ABOUT US

  
  

  Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

  
  

  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.