Front Office Supervisor at Oregon Health & Science University in Portland, Oregon

Job Description:

Oregon Health & Science University

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.


Front Office Supervisor

US-OR-Portland

Job ID: 2024-31743
Type: Regular Full-Time
# of Openings: 1
Category: Hospital/Clinic Support
Portland, OR (South West)

Overview

• Supervises front office staff and provides daily guidance in problem solving: Monitors successful completion of competencies. Assigns and approves PAS, MCC and Care Coordinator work. Works as back up for all front line and clinical staff and its functions. Works in concert with Practice Manager to recruit, train, counsel employees, develop work plans, and participates in discipline up to and including dismissal. Participates in evaluations and setting long and short-term goals for staff. Enters and monitors staff schedules in Kronos. Encourages a cohesive team approach to the day-to-day operations. Leads by example. Provides ongoing feedback to staff.
• Monitors Clinical Operations: Investigates clinic scheduling errors, patient volume, and flow, un kept appts and reschedules, and provider’s time utilization, recommending changes as needed. Recommends and implements operational changes as needed.
• Supervises Managed Care Specialists: Participates in setting goals and maintaining standards. Assists in maintaining and coordinating referral and authorization services. Make sure that the FTE supports the number of referrals processed.
• Supervises Care Coordinators: Participates in setting goals and maintaining standards relating to provider re-paneling, QI projects, payor program metrics and various health maintenance campaigns.
• Provides high quality customer service to both external customers and internal customers to meet or exceed service standards: Serves as a role model for all clinical employees. Communicates with patients/families, or other health care team members in a time and cost efficient courteous manner.
• Personnel management: Creates and maintains the monthly, weekly and daily staffing schedules taking into account provider variance, employee vacation and sick time. Ensures all staff are up to date with training. Hires, disciplines and dismisses staff in concert with Manager. Completes employee evaluations (probationary and annual). Responds to grievances. Creates/updates job descriptions. Promotes staff development.
• Maintains and reports on phone system and call stats to ensure patient satisfaction and prompt care. Keeps phone stats in appropriate range to meet goals.
• Meetings/collaboration: Attends, participates and leads meetings including but not limited to: front office, back/front office meeting, all team, quality improvement, labor management, lean, and others as directed by the Practice Manager. Collaborates with the Practice Manager and other members of the leadership team.

Responsibilities

Education:

• High School Diploma & AA or equivalent education/experience

Experience:

• 2 years clinical experience with previous lead/supervisory experience

Job Related Knowledge, Skills and Abilities (Competencies):

• Electronic Medical Records

• Scheduling

• Microsoft Suite

• HR - hire, training, discipline, termination

• Budget management

• Exceptional customer service skills

• Multi-line phone system

• Medical Insurance - Managed Care

• Medical terminology

Qualifications

Education:

• Bachelor’s degree in related field

Experience:

• 2 years management experience, scheduling, EMR, billing/coding

Job Related Knowledge, Skills and Abilities (Competencies):

• Previous Epic experience

PI250939688

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