Service Desk Analyst - TAC Analyst at Kforce Inc in Broomfield, Colorado

Job Description:

RESPONSIBILITIES:

Kforce is supporting a client in finding a contract-to-hire Service Desk Analyst - TAC Analyst in the Northern Denver, CO area.

Summary:
The client is looking for individuals who can leverage their knowledge to improve and support first call resolution and identify workarounds when needed, as well as route more complex issues to teams as needed. The Desk Analyst will interact with network services, application support, and site support to restore service and/or identify and correct reported issues, as needed. Please contact us immediately if you are interested in learning more.

REQUIREMENTS:

• High School diploma or equivalent required


• At least (3) years of IT Service Desk or Helpdesk experience, required


• Extensive (3+ years) customer service and troubleshooting skills, required


• 3+ years of experience in Application Software Maintenance


• Strong familiarity with personal computers, required


• Able to troubleshoot desktop issues


• Customer Service skills


• Personal Computer knowledge


• Help Desk knowledge


• ServiceNow ticketing knowledge


• Software Installation


• Client connectivity - PingID, VPN, IP Softphone


• Windows 10

Preferred Skills & Experience:

• Associate's or Bachelor's degree preferred


• HDI (Help Desk Institute) Certification and A+ Certification, preferred


• ITIL Foundations preferred


• Familiarity with O365 preferred

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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