Client Services Manager at TC Transcontinental in Paris, Ontario (Canada)
Posted in Other about 2 hours ago.
Job Description:
Date Posted: 03-Oct-2024
Position Title: Client Services Manager
City: Paris
State: Ontario
Reference Number: 11065BR
Description:
Job description and requirements
Manager, Client Services
About this opportunity
Reporting to the General Manager, the Client Services Manager will manage the day-to-day functions of the client services team (15 people) including providing daily support to the Client Services Supervisors, Team Leads and Project Managers. The incumbent will act as a key liaison between the Client and Manufacturing in the management of projects and campaigns.
The role is on-site at our location in Paris, Ontario.
What you will be doing:
Manage all aspects of the client services departmental employees, such as:
Recruitment and staffing, by conducting high volume recruitment and strategic staffing to meet growth and client account needs.
Training and development, such as assessing individual training/development needs and required follow-through to close the gaps.
Drive retention strategies and active involvement in succession planning activities, including identifying high potential employees.
Performance management, including setting employee performance objectives and year end appraisals, and participating in coaching sessions and the disciplinary process with employees.
Develop processes and procedures to ensure that all client requirements and orders achieve target deliverables.
Become a leader in onboarding for the Retail Marketing Portal, using the campaign manager and assisting each team to maximum use of automation.
Strong partner of Operations in utilizing the ERP system and automated scheduling tool.
Oversee invoicing and billing processes for all accounts by ensuring timely movement of dockets into billing and keeping accurate sales accruals at month end.
Keep informed of daily activities in order processing and scheduling.
Establish departmental objectives and KPIs and drive the results.
Anticipate shortfalls and build contingency plans to deal with them proactively.
Communicate with internal department supervisors to review problem issues and resolutions and preplan new orders that are unique and need more internal communication.
Work with Business Development to capitalize client growth opportunities, to present, support and contribute to a healthy and safe work environment by following all workplace regulations, policies, and initiatives, including reporting all first aid injuries, accidents, and workplace hazards.
Work in compliance with the Occupational Health & Safety Act of Ontario, the Workplace Safety Insurance Act, Quality Management System and all other applicable legislated regulations.
What we are seeking in you:
Post secondary education along with a minimum seven (7) years related print and managerial experience. Client facing experience would be an asset.
Project Management background (PMP) within a Manufacturing environment would be an asset.
Exceptional interpersonal skills with the ability to professionally communicate effectively with all levels, internally and externally and well-developed relationship building skills;
Strong administrative and computer skills including extensive knowledge of PC based software applications such as Word and Excel;
Ability to work in a fast-paced environment, handling multiple jobs simultaneously and managing prioritization of issues daily due to changing business dynamics.
When benefits really help you live better.
Group insurance
Integrated Health Platform (Dialogue)
Company Pension Plan
Development opportunities where your input makes a difference
Employee-involved decision making
Opportunity to be part of a dynamic and highly motivating work environment where you can maximize your potential and further develop your career
We have been driving innovation since 1976.
With over 8,000 employees and 38 production sites, TC Transcontinental is a leader in the packaging and printing industry, as well as the top French-language educational publishing group in North America. It is a company that takes care of its teams and where employees support each other. At TC Transcontinental, we lead the industry by cultivating a sense of belonging for all. This position will be part of our Retail Services and Printing Sector in which the focus is in three areas of print: direct mail, commercial print and our rapidly growing in-store-marketing print (i.e. point of purchase promotional print).
When our contribution invents the future.
A pillar in its various sectors of activity, TC Transcontinental inspires by its desire to create a responsible and united world. Its actions, particularly its commitment to the use of plastic, contribute to the protection of resources and the design of innovative products.
TC Transcontinental is committed to providing equal opportunities to all candidates and to meeting the needs of people with disabilities. Should you be contacted regarding an employment opportunity and require an accommodation for a disability, we will be pleased to work with you to identify how we can best support you through this process.
Send us your application. Create something with TC Transcontinental.
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Full/Part Time: Full-time
Job Status:Regular
Job Function: Administration
PI250995229