Claims Services Technician - Medical Professional Liability at Proassurance in Birmingham, Alabama

Job Description:

An exciting opportunity exists to join the ProAssurance family of companies!




Our mission is powerful and simple: We protect others. Choosing a place to apply your talents is an important decision for anyone. You have plenty of options. Why choose ProAssurance?




At ProAssurance, we sell a pledge, and that pledge is delivered by our team members. We are seeking individuals who value integrity, leadership, relationships, and enthusiasm-and want to build their career with a great company where they can be their authentic self and feel valued, recognized, and rewarded for their contributions. ProAssurance specializes in healthcare professional liability, products liability for medical technology and life sciences, legal professional liability, and workers' compensation insurance. We are an industry-leading specialty insurer operating in all 50 states, with in-office, hybrid, and remote job opportunities around the country.



This position supports our medical professional liability line of business and can be based in Birmingham AL or Okemos MI. This role reports into an office approximately once per quarter.



Job Summary:



The Claims Services Technician is primarily responsible for handling initial report of claims, capturing claim related information, and attaching associated documents to create initial file that is then routed to the Claims Department.



Essential Duties and Responsibilities:



80% - First Notice of Loss Process:

• Answers incoming calls and monitors First Notice of Loss (FNOL) Tasks to complete the following steps of the FNOL process.


• Captures the initial details of the loss being reported, including loss date, report date, loss location, policy number, and description/header of loss.


• Enters the person that reported the loss and the main contact regarding the claim (if not the insured), and Insured's contact information.


• Identifies, selects, and enters Insured and/or Additional Insured information.


• Identifies and enters Claimant and/or Derivative Claimant information.


• Locates and attaches applicable policy documents.


• Establishes and enters type of claim file and routes to appropriate Claims Director for review and assignment.

15% - Third-Party Administrator and Self-Insured Retention Claims Reporting:

• Receives claims reports from third-party administrators and self-insured retention accounts and creates claims files for internal monitoring and reporting.

Secondary Responsibilities:



5% - Performs special projects and participates in Department and cross-functional projects as needed.



Qualifications:

• High school diploma required.


• Experience working in multiple and complex systems.


• Minimum three years' professional capacity experience in a claim, underwriting, medical, or legal office environment.


• Excellent verbal and written communication skills.


• Strong attention to detail.


• Solid proficiency in Microsoft Office with focus on Outlook, Word, and Excel.


• Self-motivated with the ability to organize and multitask.


• Excellent organizational and interpersonal skills.

Here at ProAssurance, we believe our team members are our most valuable asset. We are committed to providing a dynamic and inclusive environment where everyone can do their best work and grow personally and professionally.


For that reason, we partner with The Predictive Index (PI) - an organization equally committed to improving the working lives of people, to help us hire the best talent by providing additional insight about one's work style.


The position you applied may require completion of two assessments prior to being scheduled to interview with a hiring manager. Completion of the assessments is not required in order for your application to be reviewed and to speak with a Talent Acquisition team member. These assessments are Behavioral and Cognitive (internal candidates will only receive the Behavioral assessment), and each assessment takes less than 12 minutes to complete).


After submitting your application, you will receive two emails from The Predictive Index inviting you to complete each of these assessments (please check your SPAM or Junk email folder if you do not see these emails in your inbox).


#LI-Hybrid


We are committed to providing a dynamic and inclusive environment where everyone can do their best work and grow personally and professionally.


For that reason, we partner with The Predictive Index (PI) - an organization equally committed to improving the working lives of people, to help us hire the best talent by providing additional insight about one's work style.


The position you applied to requires completion of two assessments prior to being scheduled to interview with a hiring manager. Completion of the assessments is not required in order for your application to be reviewed and to speak with a Talent Acquisition team member. These assessments are Behavioral and Cognitive (internal candidates will only receive the Behavioral assessment), and each assessment takes less than 12 minutes to complete.


After submitting your application, you will receive two emails from The Predictive Index inviting you to complete each of these assessments (please check your SPAM or Junk email folder if you do not see these emails in your inbox).



Position Salary Range$18.60 - $30.69The salary range displayed represents the entirety of the pay grade for this position. Most candidates will start in the bottom half of the range. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have, your location and comparison to other team members already in this role.




Build your career with us and enjoy access to a best-in-class benefits program. Apply Now