Team Manager, Program Management - Scottsdale/Remote at APL Logistics Americas in Scottsdale, Arizona

Job Description:

JOB DESCRIPTION



Overview:


The incumbent is responsible for customer stabilization, retention, and optimization, ensuring stability in the customer experience. The incumbent will lead a team and establish clear KPIs and SLAs for defined customer programs, ensuring clarity of understanding and program execution expectations. With the help of their team, they will own the strategic operational roadmap for their customer(s), prioritizing and balancing the opportunities for the greatest impact to the bottom line, while relentlessly driving optimization of the customer program across active geographies.



RESPONSIBILITIES



Responsibilities:




Program Management

• Lead a team of Program Managers to oversee the governance and delivery of customer programs within the accounts that are assigned


• Adopt a comprehensive view of the operational program delivery and its associated impact to customers' strategic goals and objectives


• Utilize appropriate programs and project management methodologies to give assurance that intended outcomes are identified and achieved


• Collaborate with internal and external partners that are involved in the delivery of defined customer programs


• Identify and rectify recurring internal process failures/redundancies/problems


• Remove barriers to program execution

Customer Experience

• Define program improvements by reviewing data and trends


• Oversee and drive the implementation of solutions


• Manage customer issues that require management level problem solving and intervention


• Translate customer requirements into operational procedures, so as to enhance the overall customer experience

Continuous Improvement

• Review existing operations and implement innovation processes to generate new ideas


• Ensure the required continuous improvement outcomes are delivered


• Participate in best practice sharing


• Evaluate client-facing work scope and activities to assure maximum valueand resource efficiency

QUALIFICATIONS



Qualifications:




Education - General Education

• Bachelor's Degree or Equivalent Level

Experience -




General Experience

• Experience enables job holder to deal with the majority of situations and to advise others

Managerial Experience

• Experience of planning and managing resources to deliver predetermined objectives

Additional Information

• People Manager

Candidates must be within 250 miles of an APL Logistics facility or office.



The typical starting salary range for this position is: $120,000 - $168,000.


The actual salary offer will take into account multiple factors including skills, experience, education and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes bonus and benefits.



Candidates are eligible for the following benefits:



• PTO
• 6 days sick time
• 9 paid holidays
• 1 paid "Personal Holiday"
• Company Bonus Plan
• 401(K) SAVE Plan
• Annual Fixed Contribution
• Medical, Dental, Vision, and Life & Disability coverage
• Voluntary Benefits
• Accident/Critical Illness/Hospital Indemnity Benefits
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program



ABOUT US



MAKING THE IMPOSSIBLE, POSSIBLE


APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems.



AT THE HEART OF OUR OFFERING IS A GLOBAL, CROSS-FUNCTIONAL ABILITY TO MANAGE CUSTOMER ORDERS FROM ORIGIN ALL THE WAY TO FINAL DESTINATION VIA A NETWORK OF GLOBAL PROFESSIONALS.



EEO Statement for US-



The company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants for employment. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age (40 and over), medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status. Apply Now