Guest Information Assistant at Eskenazi Health in Indianapolis, Indiana

Job Description:

Division:Eskenazi Health



Sub-Division:Hospital



Req ID:21831



Schedule:Part Time



Shift:Varied


Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.




FLSA Status



Non-Exempt




Job Role Summary



The Guest Information Assistant is the first point of contact for many of the hospital and clinic visitors. This position is responsible for responding to the needs of Eskenazi Health guests and employees by greeting, directing and providing pertinent information via telephone or in person. The Guest Information Assistant maintains current knowledge of hospital personnel, department titles and locations within the campus. This position rounds in patient areas regularly to identify and meet patient and visitor needs.




Essential Functions and Responsibilities

• Greets all patients and guests in assigned areas


• Directs guests to their destination


• Transports guests to their destination


• Maintains patient log in Perioperative area waiting room and provides up to date information


• Rounds on families in Perioperative waiting room hourly


• Performs a variety of clerical duties to maintain an efficient flow to areas


• Assists physicians by locating open conference rooms to meet with families


• Escorts family members to appropriate areas within the Peri-Operative unit


• Makes personal contact with patients in an effort to meet their personal needs that can be accommodated


• Assists patients by walking with them or taking them via wheelchair to their destination


• Answers and routes multiple phone lines; provides accurate information to callers


• Responsible for varied customer service relations and promotional activities


• Provides key information to guests when music concerts are held and helps with piano cover


• Serves as a coat check for VIP guests


• Performs clerical tasks at workstation


• Assembles admission folders for hospital inpatients and CDU


• Helps out of town guests with hotel accommodations


• Problem solves; links guests/patients with appropriate resources


• Maintains a positive working attitude with patients, guests and coworkers at all times


• Assists Senior Care Connect with validating their patients parking

Job Requirements

• High School diploma


• Three years of experience in Customer Service (customer focused, customer friendly setting)


• Spanish bi-lingual preferred


• Administrative or clerical experience preferred

Knowledge, Skills & Abilities

• Effective, clear communication skills via telephone and in person


• Clerical and administrative skills


• Professional and caring demeanor


• Ability to work independently or with little supervision


• Ability to perform and deliver exceptional customer service


• Ability to adapt to various environments - fast paced, slower paced or high stressed


• Possesses excellent customer service skills

Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.



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