Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.
Executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific customer needs.
Provides product knowledge and technical assistance as necessary.
Responds to customer inquiries. Investigates and corrects errors in customer accounts and statements.
Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
Enters information a computerized database. Communicates any problems or issues to management.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
Responds to customer verbal and/or written inquiries. Records details about customer inquiries.
Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution.