Technical Application Specialist I at Thermo Fisher Scientific in Portage, Michigan

Job Description:

Work Schedule

First Shift (Days)



Environmental Conditions

Office



Job Description



How will you make an impact?


As a Technical Application Specialist I, you will provide outstanding customer service and training to our clients. You'll support Thermo Fisher Scientific's allergy and autoimmune products and software, helping customers successfully implement our solutions. Your expertise will ensure smooth operation and contribute to our mission of improving global health and safety.


What will you do?

• Provide technical assistance to customers via Technical Support Hot-Line, phone, and email, covering hardware, software, and system operations.
  
  


• Assess customer inquiries and complaints, providing technical support to resolve them with outstanding follow-up to guarantee customer happiness.
  
  


• Guide investigations into confirmed complaints to determine root causes and necessary corrective and preventative actions.
  
  


• Deliver comprehensive operator training for our instrument systems, both in our Home-office training lab and on-site at customer locations.
  
  


• Perform performance qualifications (start-up verifications) on newly installed instruments, including ImmunoCAP and EliA markers, as well as software upgrades.
  
  


• Discuss result discrepancies with appropriate lab personnel and provide solutions.
  
  


• Apply your knowledge as a technical specialist lead to ensure flawless operation and customer happiness.
  
  


• Be prepared for short-notice trips to troubleshoot reagent, instrument, and software quality issues, presenting solutions to lab personnel.
  
  

• Bachelor's degree in a biological science, or equivalent experience.
  
  


• Medical Laboratory Scientist or Clinical Laboratory Scientist certification.
  
  


• Clinical laboratory experience is highly preferred, and training experience is desired.
  
  

• Mechanical knowledge and abilities regarding instrumentation are preferred.
  
  


• Demonstrates clear and concise communication skills, capable of interacting with a diverse population of internal and external contacts.
  
  


• Customer-centric approach.
  
  


• Strong digital literacy.
  
  


• Ability to travel up to 30%.