Loan Collections Specialist at UNITED BANK OF MICHIGAN GROUP in Grand Rapids, Michigan

Job Description:

We have an excellent opportunity for a Loan Collections Specialist. United Bank is searching for driven individuals who will perform a variety of semi-complex debt collection duties.

As a full-time employee of United Bank, you would join an outstanding, supportive culture of employees. You would also gain several attractive benefits, including the following:

• Paid vacation, sick, and personal days;


• Health, dental, vision, and life insurance;


• Long and short-term disability;


• 401(k) retirement plan with company match;


• Education reimbursement;


• Wellness opportunities;


• Training and development opportunities;


• Pay for performance;


• Promote from within philosophy;


• Bank products and services;


• Inclusive employer that celebrates and encourages the uniqueness of each person;


• Veteran-friendly employer.

We have an excellent opportunity for a Loan Collections Specialist. United Bank is searching for driven individuals who will perform a variety of semi-complex debt collection duties.

Essential Duties and Responsibilities:

Responsible for all tasks associated with collections of past-due loans including but not limited to: work out loan files in compliance with secondary market procedures, prepare and review various loan reports, monitor loan payments, track accounts to identify outstanding debt, contact customers to discuss and plan course of action to recover outstanding payments, document action plans, prepare or process loan modifications, correspondence with attorneys regarding repossessions, foreclosures, and other legal proceedings, monthly reporting to the Board, and general file maintenance. Collaborate with and assist retail and mortgage personnel with customers relations and inquiries. Responsible for areas of compliance as it relates to this position. Undertakes special projects relating to departmental services as assigned.  

Supervisor Responsibilities:

This job does not have supervisory responsibilities.

Education and/or Experience:

Two year degree from college or technical school; or equivalent combination of education and experience.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations:

No requirements for licensure, certification or registration are required.

Other Skills and Abilities:

Must be proficient in Microsoft Office and Excel. Must be able to apply communication, negotiation, customer service and collection skills.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms. The employee rarely stoop’s, kneel, crouch or crawl, climb or balance.

While performing the duties of this job, the employee is required to have clear vision at 20 inches or less and the ability to identify and distinguish colors.

While performing the duties of this job, the employee is occasionally required to lift up to 25 lbs. The employee is rarely required to lift up to 50 lbs.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

United Bank of Michigan is proud to be an Equal Opportunity and Affirmative Action Employer, and to have an inclusive culture to promote and ensure equal opportunity decisions regardless of race, color, gender, disability, sexual orientation, gender identity, veteran status or any other legally protected status.

If you require an accommodation to apply to this position, please call (616) 559-4526, or email careers@UnitedBank4U.com. This contact information is for accommodation purposes only.

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