Front Office Supervisor- The Roosevelt New Orleans, A Waldorf Astoria at Hilton Global in new orleans, Louisiana

Job Description:

The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking a Front Office Supervisor to join the Front Office Team!

This luxury hotel offers an unparalleled blend of Southern hospitality, world-class service, and historic surroundings. As the centerpiece of the city, the hotel is conveniently located near the French Quarter and within walking distance of the city's most vibrant attractions and entertainment, including Jackson Square, Bourbon Street, and the Arts & Warehouse District.

Embodying the rich heritage of Southern hospitality, this historic hotel features 504 rooms, over 60,000 square feet of meeting space, and five food and beverage outlets, including two restaurants, a café, a seasonal rooftop bar, and in-room dining.

What will I be doing?

As the Front Office Supervisor, you will provide guidance and leadership to ensure consistent quality in customer service. You will assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants, and other departments with any questions or requests. Additionally, you will prepare and conduct daily pre-shift meetings, communicate effectively with all staff, and provide them with the necessary information to deliver guest service in accordance with Hilton standards.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITYThe individual must possess the following knowledge, skills and abilities and be able to explain and
demonstrate that he or she can perform the essential functions of the job, with or without reasonable
accommodation.

• Ability to effectively deal with internal and external customers, some of whom will require high levels
of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts.
• Basic mathematical skills and considerable skills in the use and operation of a calculator to prepare
moderately complex mathematical calculations without error.
• Ability to see and hear in order to observe and detect signs of emergency situations.

QUALIFICATION STANDARDS
EDUCATIONHigh School Diploma or equivalent required. College experience preferred.

EXPERIENCEOne year combined Front Desk and Supervisory experience in hospitality or related industry preferred.

LICENSES OR CERTIFICATESNone

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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