Wells Fargo is seeking a Lead Software UI Engineer to join our dynamic team and spearhead the transformational next generation Contact Center Solution. You will be working with cross functional teams to develop innovative, mission-critical, massively scalable solutions with best-in-class cloud technology and platforms that offer differentiated user experience to all our customers.
In this role, you will:
Lead complex technology initiatives including those that are companywide with broad impact
Act as a key participant in developing standards and companywide best practices for engineering complex and large scale technology solutions for technology engineering disciplines
Design, code, test, debug, and document for projects and programs
Review and analyze complex, large-scale technology solutions for tactical and strategic business objectives, enterprise technological environment, and technical challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented technical factors
Make decisions in developing standard and companywide best practices for engineering and technology solutions requiring understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives
Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and achieve goals
Lead projects, teams, or serve as a peer mentor
Required Qualifications:
5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years of real time low latency, front-end Web applications React, Redux, RXJS, Typescript, JavaScript frameworks with responsive design invoking Rest APIs and real time eventing gRPC or Web Sockets or LongPoll, using Micro front end architecture (SPA or equivalent).
5+ years of experience with JQuery, CSS, HTML, SaSS/LESS , NPM, WebPack and NodeJS and Java microservices
5+ years of experience in writing automated testing frameworks for Unit testing of UI Microservices with JEST, Karma Runner or equivalent
3+ years of proven knowledge in one or more of the contact center sub domains such as: IVR/IVA, NLU/NLP, Routing, Recording and Analytics including Transcription, Outbound, Work force Management or Optimization, Historical Reporting & Analytics, Real Time Omni channel Agent experience and customer journey
3+ years working with GCP (Google Cloud Provider) or alternate public/hybrid cloud
Desired Skills:
4+ years of Experience with Contact Center industry or relevant experience authoring real time, low latency, communication related front end applications with design, development, testing, integration with vendors, business applications, CRM and web applications for softphones such as WebRTC, audio/video/chat softphone client development experience is strongly desired
2+ years of hands-on experience with TrueCD, DevOps with Cucumber, Jenkins
2+ years of CX/AX experience optimization using AI/ML is a plus
Experience working in Agile environment and product backlog refinement against ongoing engineering work, Agile at scale, conducting discoveries and process improvements to accelerate software development
Proven experience of accelerated integration through cookbooks and blueprints, across vendors as well as enterprise CRM and ecosystems through design by contract and de-risking approaches with shift left
Professional cloud certification on Azure/GCP or other cloud providers
Should have good understanding of Network Security Experience, Enterprise Architecture, and Security best practices exemplified through previous projects
Job Locations
2600 S Price Rd, Chandler, AZ
300 S Brevard St, Charlotte, NC
194 S. Wood Ave, Iselin, NJ
Salary:
$122,200-$217,200 (NJ only)
$111,100-$197,500 (AZ and NC
This position is not eligible for Visa sponsorship.
Hybrid schedule (3 days in office, 2 days remote)
Relocation assistance is not available for this position.
Posting End Date: 6 Oct 2024 *Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.