Program Coordinator, Wickliffe Family Resource Center at Signature Health, Inc. in Willoughby, Ohio

Job Description:

Description

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can-do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits:

• Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more


• Robust earned paid time off program (PTO)


• Federal Loan Forgiveness Program (available on eligible roles)


• Tuition & Professional Development Assistance

Reporting to the Manager, School Based Services, the Program Coordinator, Wickliffe Family Resource Center (FRC) is responsible for developing, coordinating and promoting activities at the Wickliffe Family Resource Center. The Program Coordinator collaborates with community partners and residents to connect individuals and families with appropriate services and resources.

HOW YOU'LL SUCCEED:

• Coordinate the provision of services, supports, education, and training through providers chosen by the person and identified on their place of care.


• Serve as the primary point of contact for intra and inter agency/service coordination follow-through for all programs at the FRC.


• Coordinate day to day activities at the FRC, assuring access for programs and providers to use the center during and after business hours.


• Coordinate communication of programs and services to the Wickliffe community and surrounding areas, including but not limited to students, families and other community residents and agencies.


• Manage social media presence for the FRC.


• Assists staff to facilitate access to student information as appropriate for service providers working out of the FRC.


• Ensure all evidence based services, supports, education, and training is implemented consistently as determined by ongoing needs assessment, available funding, and community interest and utilization.


• Utilize formal and informal mechanisms to periodically assess satisfaction of results from provided services, supports, education and training.


• Monitor, report and track data related to the volume and effectiveness of services and programs offered at the FRC.


• Provide, arrange for, and review documentation of services, supports, education and training and their ability to address social determinants of health.


• Represents the FRC, Wickliffe Schools and Signature Health in the community, attending meetings, marketing/ PR events and other forums to assist in expansion and development of FRC / Signature Health programs.


• Participates as needed in fund raising/ grant writing activities.


• Maintains strong relationship with Wickliffe community partners and clients at the FRC, maintaining confidentiality of persons utilizing services.


• Performs other duties consistent with the mission/vision of the FRC.

Requirements

KNOWLEDGE & EXPERIENCE:

• Bachelor's degree in Public Health, Health Education, Health and Human Services, or Marketing/Business Administration or a related field preferred.


• Experience in working in community health care setting, outreach program management, public relations, event management, marketing and communications or related role required.


• Ability to handle sensitive information and contact with individuals, families and legal guardians.


• Excellent verbal, written and interpersonal communication skills


• Must possess a valid unencumbered Ohio driver's license.

• General office setting at the Wickliffe Family Resource Center. Work performed in the community may subject some positions to adverse weather conditions and challenging interaction with off-site locations and community members. Some travel may be required; reliable transportation, valid driver's license and current auto insurance and the ability to maintain insurability. Work involves potential exposure to patients experiencing agitation, which may increase risk for disruptive or aggressive behavior.


• Flexibility to work evenings and extended hours is required.


• Requires periods of sitting, standing, telephone, and computer work.


• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.


• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.


• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.


• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.


• Possible exposure to blood borne pathogens while performing job duties.


• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.


• Sufficient dexterity to operate a PC and other office equipment.

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.