*Sr. Patient Services Representative at University of Oklahoma in Oklahoma City, Oklahoma

Job Description:

Come join the staff at OU HSC and become a part of Oklahoma's premier research university which leads the state in education and career opportunities. OU HSC is one of only four comprehensive academic health centers in the nation with seven professional colleges. We are currently building world-class institutes for the treatment of diabetes and cancer. 

The College of Dentistry is looking for a Sr. Patient Services Rep to join the team! This position coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.

Duties:

• Answers telephones and documents patient information.


• Obtains patient demographics on new patients and updates demographics on established patients.


• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate.


• Prepares and enters healthcare providers schedules into the computer.


• Prepares ancillary forms for other services, to include but not limited to xrays, vascular studies, etc.


• Prints and faxes physician schedules to offices.


• Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.


• Copies medical records for patients and other providers or facilities.


• Requests medical records from other facilities.


• Triages perspective patients.


• Discusses financial accounts with patients.


• Verifies insurance eligibility and primary care physicians for patients.


• Secures referrals to/from other providers for HMO patients.
  
  
  
  • Receive and manage all incoming referrals
  
  
  • Understand urgencies based upon dental needs and medical conditions
  
  
  • Communicate professionally with referring dental providers, medical providers and school-based health programs
  
  
  • Manage records received from referral sources
  
  
  • Support patient/family needs
  
  
  • Communicate with residents and faculty regarding referred patients 
  
  
  • Report back to referral sources when patient care is scheduled, initiated and completed 
  
  
  • Outreach to build referrals
  
  
  
  


• Coordinates hospital operating room and clinic schedules as directed for patients requiring multiple services.
  
  
  
  • Axium scheduling
  
  
  • Epic scheduling
  
  
  • Patient/parent pre operative instruction and support (NPO, H&P, transportation, etc)
  
  
  • Medical and dental pre authorization as indicated by insurances
  
  
  • Medical consultations
  
  
  • Combo case coordination
  
  
  • Management of perioperative medical modification plans (antibiotics, blood products, MH precautions, etc)
  
  
  • Communication with residents and faculty regarding surgery patients and schedule
  
  
  • Determine need for pre admission
  
  
  • Communication with pre admit and pre op services
  
  
  • Arrange for transports, admits, medical supports, etc for inpatient surgery cases
  
  
  • Patient/family support (reminders about H&P, appointment confirmation, pre and post op instruction reviews, follow up appointments, etc)
  
  
  • Communicate with and schedule anesthesia providers
  
  
  • Provide weekly patient schedules, patient medical histories, and patient demographics to anesthesia providers
  
  
  • Order and manage anesthesia equipment (ex intubation supplies, IV supplies, etc)
  
  
  • Order and manage anesthesia medications (ex. Ketamine, Versed, Demerol, Propofol, Morphine, etc)
  
  
  • Order and manage emergency rescue equipment and medication (ex rescue oxygen, bag/masks, epi, narcan, etc)
  
  
  • Organization of any hospital and/or dental board inspections or licensing
  
  
  • Coordination (with dental assistants) of dental supplies needed for volume dentistry 
  
  
  
  

Required education: High School Diploma or GED, AND:

• 18 months experience with a minimum of 6 months experience in a clinical environment and 12 months experience in a customer-service role.

Departmental Preferences: Prior dental office experience; Previous patient/operating room Scheduling and Patient Referral experience highly desired.  

Skills:

• Customer service


• Ability to communicate verbally and in writing


• Ability to resolve problems in a timely manner


• Proficient with Microsoft Office Suite (Word, Excel, and Outlook)


• Ability to multitask and meet deadlines


• Ability to maintain patient confidentiality


• Ability to enhance professional growth and development through in-service meetings and education programs.

Working Conditions:

• 
  Physical: Sitting for prolonged periods. Communicate effectively and listen. Use of computer and telephone. Manual dexterity and engage in repetitive motion


• 
  Environmental: Office Work Environment

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

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